Desk Clerk

At Tlingit Haida Tribal Business Corporation (THTBC), your work goes beyond the job description—it becomes part of a purpose-driven legacy. Our continuous commitment to growth directly contributes to the strength, resilience, and future of the communities we serve. Every milestone we achieve helps fund programs, expand services, and create lasting value for the Tribe, making each success a shared one.

For more than 35 years THTBC and its subsidiaries have delivered mission-critical services to federal clients globally. From logistics and information technology to cybersecurity and facilities operations, we are united by a single purpose: to generate meaningful economic opportunity and sustainable growth for the Tlingit & Haida Tribes of Alaska.

Together We Grow – One Mission, One Team – With a Commitment to Serve

Subsidiary: T&H Services

Job Title: Desk Clerk

Work Location: Guam

Labor Category: Non-Exempt | CBA

Pay Rate: $18.11 per hour

About the Role 

This role provides administrative and customer service support for military housing operations by managing the eMH database, maintaining accurate records, coordinating room assignments and inspections, and serving as the primary point of contact for service member housing needs.

What You'll Be Doing

• Maintains the Electronic Military Housing (eMH) database to support housing operations.
• Receives, processes, reconciles, interprets, and summarizes documentation using standard office equipment.
• Regularly communicates with service members, vendors, and company personnel to exchange information and provide support.
• Addresses service member concerns, assists in identifying solutions, and conducts follow-up to ensure resolution and satisfaction.
• Maintains and updates both manual and electronic records related to service members and barracks, ensuring accuracy and completeness.
• Manages room assignments and terminations in accordance with established procedures.
• Schedules and conducts check-in, check-out, and vacancy inspections as required.
• Follows established methods and procedures to complete assigned tasks efficiently
• Accurately log, track, and reports service calls to the appropriate department or area of responsibility.
• Issues, tracks, and manages control of mechanical keys and electronic key cards for assigned rooms.
• Perform other duties as assigned.

What We're Looking For

• Customer service or front desk experience in a retail, office, hospitality, or service-based environment.
• Strong verbal and written communication skills for interacting professionally with customers, staff, and vendors.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Knowledge of the Enterprise Military Housing (eMH) Program preferred.
• Possess a valid state driver’s license and a safe driving record to operate vehicles or equipment as required for the position.

Physical Demands & Work Environment

• Ability to sit or stand for extended periods while working at a computer or desk.
• Frequent use of hands for typing, data entry, and handling paperwork.
• Ability to climb stairs periodically to conduct routine inspections of guest rooms, hallways, and other areas of the hotel as part of shift responsibilities or in response to guest concerns.
• Must be able to work on-call, alternate, and extended shift schedules when necessary to meet the mission requirements, including weekends and holidays.

Why Us?

At Tlingit Haida Tribal Business Corporation (THTBC), our work goes beyond delivering exceptional services—we are driven by a mission to create meaningful impact. When you join our team, you become part of an organization that values purpose, performance, and people.

We offer the opportunity to work in dynamic, fast-paced environments where your contributions directly impact mission success. Our teams are built on collaboration, accountability, and a commitment to excellence, ensuring you are supported while being challenged to grow.

Join us and be part of a team where your work matters.

Benefits

We offer a comprehensive and flexible benefits package designed to support your health, well-being, and financial security. Benefits include: 

• Medical, Dental, and Vision coverage
• TRICARE Supplemental
• Critical Illness insurance
• Company-Paid Life and Short-Term Disability insurance
• Optional Long-Term Disability
• Paid Leave 
• 401(k) Retirement Plan 
• Identity Theft Protection
• Employee Discounts
• Wellness Seminars

For union represented positions, benefits and leave are provided in accordance with the applicable Collective Bargaining Agreement.

Pre-Employment Screening: All candidates must successfully complete pre-employment screening, which may include a criminal background check, motor vehicle record review, and 5-panel drug screening, in accordance with company policy and applicable laws.

Equal Employment Opportunity: We are proud to be an equal opportunity employer and are committed to full compliance with all applicable federal, state, and local employment laws. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, gender identity or expression, age, marital status, sexual orientation, veteran status, disability, pregnancy, parental status, or any other status protected by applicable law.

Reasonable Accommodation: If you have a disability or medical condition and require a reasonable accommodation at any stage of the hiring process, please notify the designated recruiter so we can provide appropriate assistance.