Staff Human Resources Business Partner - Commercial

A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That's why we’re building the only app homeowners need to effortlessly manage their homes —  knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry — we must be doing something right. 

We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.

At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together. 

Thumbtack by the Numbers

• Available nationwide in every U.S. county
• Over 85 million projects started on Thumbtack
• More than 11 million 5-star reviews and counting
• Pros earn billions on our platform
• 1000+ employees 
• $3.2 billion valuation (June, 2021) 

About the People Team

The People Team’s vision is to power the success of the business through the success of our people. We strive to build a top place to work through our values-driven culture and virtual-first working model, to enable Thumbtack’s success with our high-impact team and to prepare for the future by building scalable infrastructure. Join us to be part of an impact-oriented team that believes in the power of its people and actively fosters an environment where you can learn and grow, while building the future.

About the Role

Are you ready to join a collaborative team of HRBP leaders who are redefining what it means to drive people success? As our Staff, HRBP at Thumbtack supporting our Commercial Team (Sales, Success, Customer Service, Business Development, Partnerships and Commercial Operations) you’ll be stepping into a role that’s pivotal in guiding and executing on our people strategy within a global context.

This is a full-time role providing dedicated support to the leadership of the Commercial team, including VPs, Directors, and Managers. As part of this role, you’ll temporarily manage a team of two HRBPs in the Philippines for 12 months during a maternity leave.

Our broader HRBP team, which you’ll be a key part of, includes talented individuals across the US, Canada, and the Philippines, all working together to shape our company’s culture and Future of Work vision. Reporting to our Director, People Business Partner - Commercial, you’ll provide strategic HR leadership and ensure our people strategy comes to life within your area of focus. We’re looking for someone who’s humble yet fiercely driven, ownership-oriented, and who can effortlessly give and receive feedback with grace and authenticity. If that sounds like you, let’s talk!

Responsibilities

• Business & Strategic Leadership: Serve as a strategic partner to senior leadership, particularly the Commercial leadership team. You’ll bring your knowledge of functions like Sales, Success, Customer Service, Business Development and other operational and frontline teams to the table, advising at the intersection of business and talent strategy and influencing key decisions related to team health, performance, organizational design and workforce planning.
• Employee Relations Expertise: Handle a large number of employee issues across different countries, including US/CAN, and the Philippines. Balance legal regulations with addressing tough situations, while finding solutions that benefit both employees and the company.
• Change Management: Change is constant, and you’ll be the one helping your team navigate it smoothly. You'll lead and support other HRBPs in managing complex organizational changes, navigating ambiguity, and driving clarity and alignment by providing practical solutions in dynamic environments.
• Team Leadership and Development: You’ll be a part of a team of business-oriented HRBPs who are committed to making a real impact. Your leadership style should foster a culture of ownership, where everyone feels empowered to take charge of their work. You’ll encourage open, honest feedback—because that’s how we grow—and you won’t shy away from pushing the team to reach new heights.
• Operational Excellence: You’ll oversee the execution of HR programs that are tailored to Thumbtack’s unique needs, ensuring our HR programs are not just implemented, but executed with excellence.
• Data-Driven Decision Making: Data is your friend. You’ll guide your team in turning numbers into insights, and those insights into actions that make a difference. Focusing on scalability and impact, you’ll make sure we’re always refining and optimizing our strategies.
• Culture and Employee Advocacy: You’ll be a champion for Thumbtack’s culture, ensuring our values aren't just talked about, but lived every day. Lead by example and make sure your team does the same with their client groups.
• Collaborate Across People Team: You’ll work hand-in-hand with others on the People Team to create and execute strategies that make Thumbtack a place where people want to work. You’ll partner with teams like Recruiting, DEI, OD, and Total Rewards, to develop and implement integrated People strategies that support Thumbtack’s business objectives with a people-first approach.

What you’ll need

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

• 7+ years of progressive global HR experience, including leadership roles managing HR professionals ideal. 
• Experience supporting both strategic and frontline teams (e.g. Sales, Success, Customer Service, Business Development, Commercial Ops) in fast-paced, dynamic environments.
• Deep expertise in performance management, employee relations, organizational development, and change management.
• Strong influencing skills and executive presence, with a track record of driving change, communicating effectively, and navigating complex org dynamics.
• Known for building trust at all levels, facilitating tough conversations, and fostering inclusive, values-aligned workplaces through a data-informed approach..

Bonus points if you have

• Experience in both private and public companies.
• Experience supporting teams within a global organization.
• A background in scaling organizations in fast-paced, dynamic environments, especially within virtual or hybrid work models.

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines. Learn more about our virtual-first working model here. 

For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $204,100 - $249,500.

For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $183,700 - $224,500. 

For candidates living in all other US locations, the expected salary range for this role is currently $173,500 - $212,100. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

#LI-Remote

• Virtual-first working model coupled with in-person events
• 20 company-wide holidays including a week-long end-of-year company shutdown
• Library (optional use collaboration & connection hub) in San Francisco
• WiFi reimbursements 
• Cell phone reimbursements (North America) 
• Employee Assistance Program for mental health and well-being 

Learn More About Us

• Life @ Thumbtack Blog
• Virtual-First is Here to Stay  
• Follow us on LinkedIn
• Meet Our Pro Advisory Board 

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. 

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. 

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ .