Commercial Operations Analyst

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

The Commercial Operations Performance Team

The Commercial Operations Performance team functions as the operational and shared services hub for our commercial ops teams. It's the backbone that facilitates the realization of our operational team's goals, helping to orchestrate a seamless operational environment through meticulous oversight of data tools, day to day reporting, strategic project data support and long term data and reporting strategy.

As a cornerstone of our operations, the Commercial Operations performance team plays a pivotal role in enhancing operational efficiency, enabling us to serve our Customers and Pros optimally. 

Commercial Operations Analyst roles and responsibilities

The Commercial Operations Analyst role is dedicated to enhancing processes, standards and methodologies within the Commercial Operations teams. By focusing on improving consistency, efficiency, and overall value to the organization, this role plays a vital part in driving operational excellence.

Operating within a highly interdisciplinary team, the role requires a diverse skill set, including proficiency in project management and operations analysis. Reporting directly to the Head of Commercial Operations Performance, you'll collaborate closely with the sales and service operations  teams and cross-functional partners. Together, you'll develop and maintain performance ETLs, dashboards, comp attainment dashboards, and processes. Your insights will be instrumental in optimizing the pro and customer funnels and driving continuous improvement within the department.

In order to be successful, you must bring

• Analytical Skills: Proficiency in data analysis, including the ability to interpret and draw insights from complex datasets to inform decision-making and identify opportunities for improvement.
• Technical Proficiency: 
• 3+ years experience writing SQL
• 3+ years experience using visualization platforms such as Tableau, Looker or equivalent 
• 3+ years experience blending HR, App/Website Usage, and CRM data (Salesforce, Workday and Genesys strongly preferred)
• 2+ years experience in project management software such as JIRA, Asana or equivalent. 
• Problem-Solving Abilities: Strong problem-solving skills to effectively address operational challenges, develop innovative solutions, and optimize processes.
• Project Management Skills: Basic project management skills to plan, prioritize, and execute tasks effectively, ensuring projects are completed on time and within scope.
• Business Acumen: Understanding of Service, Customer Service operations and key performance indicators (KPIs) to contextualize analysis findings and align operational efforts with organizational goals.
• Adaptability: Ability to adapt to changing priorities, work under pressure, and thrive in a fast-paced environment.
• Collaboration Skills: Strong teamwork and collaboration skills to work effectively with cross-functional teams and stakeholders to achieve common objectives.
• Experience with compensation research and data analysis

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. 

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. 

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ .