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Salesforce & AWS Training Specialist (Contract)

United States

THUNDER | JOB DESCRIPTION

Salesforce & AWS Trainer (Contract)

Location: Remote - US

Ready to turn training sessions into memorable experiences and make a significant impact in the Salesforce ecosystem? Thunder was founded to solve a massive market need — helping customers maximize their Salesforce investment. Our mission is to deliver human-centered activation and adoption that sticks. Our team includes Salesforce, AWS, and multi-platform experts across industries, committed to helping our clients truly love Salesforce — forever.

As we continue to grow, we’re seeking passionate professionals who thrive at the intersection of enablement, technology, and change.

Job Summary:

As a Trainer at Thunder, you will play a critical role in driving successful user adoption following the implementation of new Salesforce and AWS solutions. You’ll be responsible for designing and delivering engaging, customized training programs — from end-user enablement to Train-the-Trainer models — to help our clients confidently leverage new tools and processes.

This is a contract opportunity with the potential to grow into a longer-term engagement. You’ll work closely with cross-functional teams and client stakeholders to deliver scalable, creative training and change management experiences that support enterprise transformation.

Your work will begin with a deep understanding of the impacted user groups, including their current tools, processes, and pain points. From there, you'll assess the future-state changes introduced by the new Salesforce solution, clearly articulating the benefits and rationale for these changes. Based on this insight, you'll develop and execute a customized enablement and change management strategy designed to guide users smoothly through the transition.

Key Responsibilities:

  • Design and deliver end-user training programs specifically tailored for customers following the implementation of Salesforce, AWS, or other related systems
  • Facilitate virtual and/or live training sessions and readiness activities, providing hands-on coaching and support during and after training sessions
  • Conduct needs analysis for each client to customize training content to their specific use-case and user profile
  • Develop engaging training materials, including user guides, tip sheets and quick reference guides, tutorials, and video content, to support the learning process
  • Lead or contribute to Organizational Change Management (OCM) efforts, including stakeholder alignment, readiness assessments, and change agent enablement
  • Maintain clear communication and collaboration with internal Thunder teams and client business leads throughout the lifecycle of training development
  • Evaluate training effectiveness through weekly touchpoints and feedback survey data; iterate and adapt approaches accordingly
  • Develop and maintain a repository of training resources and documentation for ongoing client support
  • Maintain a deep understanding of Salesforce and AWS capabilities, features, and best practices, incorporating the latest into training modules

Qualifications:

  • 2–3+ years of experience designing and delivering Salesforce and AWS end-user training, with a strong focus on developing engaging eLearning modules and digital enablement content
  • Deep familiarity with Salesforce and its core clouds (Sales, Service, Experience), as well as AWS (Amazon Connect preferred)
    • Relevant Salesforce or AWS certifications preferred
  • Experience with video editing tools, virtual meeting platforms, and curriculum development tools (preferably Google Suite, Camtasia, Articulate, Audiate, Canva, Microsoft Teams, Zoom, Google Meet, and Mural).
  • Strong presentation and communication skills, with an emphasis on clarity and engagement
  • Ability to develop clear, concise, and user-friendly training materials
  • Excellent organizational skills and ability to manage multiple training schedules and projects at the same time
  • Apparent creativity and a knack for making the complex seem simple
  • Bachelor’s degree in a relevant field or equivalent practical experience

**Please note: This role is currently structured as a contract opportunity and not a full-time employee position. As such, it does not include Thunder’s full-time benefits (such as health coverage, PTO, or retirement plans). You’ll be engaged as an independent contractor and responsible for managing your own taxes, insurance, and availability. We’re excited about the potential to grow this into a permanent role and expect to evaluate that possibility. In the meantime, we ask that any other commitments don’t impact your ability to fully support this position. We encourage you to bring any questions about the contractor terms to your Talent Screen — and we're always happy to explore longer-term opportunities for great team members!

Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If most of this job description describes you, then we encourage you to please apply for this role. Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices.

Thunder does not accept unsolicited resumes from recruitment agencies. All resumes submitted by recruitment agencies to any employee via email, the Internet (including LinkedIn), or directly without a fully-executed search agreement will be deemed the sole property of Thunder, and no fee will be paid in the event the candidate is hired.

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