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Salesforce Trainer (Contract)

United States

THUNDER | JOB DESCRIPTION

Salesforce Trainer (Contract)

Location: Remote (United States)

Ready to turn training sessions into memorable experiences and make a significant impact in the Salesforce ecosystem? Thunder was founded to solve a massive market need – helping customers make the most of their Salesforce investment. While many companies make huge investments into digital transformation, most do not realize the full benefits. Founder and CEO, Carter Wigell (1 of the first 100 employees at SF!), sought to build a consultancy that customers could rely on to maximize CRM value, with a focus on human-centered activation and adoption that sticks.

Our fast growing company is led by a powerhouse team of multi-platform and industry experts who share in the mission to help customers love Salesforce, forever. If you have a passion for empowering teams through engaging and effective training, let’s talk!

Job Summary:

As a Salesforce Trainer at Thunder, you will play a critical role in driving successful user adoption following the implementation of new Salesforce CRM solutions. You will design and deliver tailored training programs, ranging from end-user enablement to train-the-trainer models, ensuring that our clients can effectively and confidently leverage their new systems.

Your work will begin with a deep understanding of the impacted user groups, including their current tools, processes, and pain points. From there, you'll assess the future-state changes introduced by the new Salesforce solution, clearly articulating the benefits and rationale for these changes. Based on this insight, you'll develop and execute a customized enablement and change management strategy designed to guide users smoothly through the transition.

Our ultimate goal is to ensure that the individuals doing the work today are fully equipped to do their jobs tomorrow—using the tools we’ve implemented to drive efficiency, accuracy, and impact.

Key Responsibilities:

  • Design and conduct end-user training programs specifically tailored for customers following the implementation of their new CRM/cloud systems by Thunder
  • Drive the train the trainer framework, ensuring our customers can effectively train their teams
  • Develop engaging training materials, including user guides, tip sheets and quick reference guides, tutorials, and video content, to support the learning process
  • Conduct needs analysis for each client to customize training content to their specific use-case and user profile
  • Keep up-to-date with the latest Salesforce features and updates, ensuring these are incorporated into training modules
  • Provide hands-on coaching and support during and after training sessions
  • Evaluate the effectiveness of training programs through feedback surveys and adapt training methods accordingly
  • Collaborate with project teams to understand specific customer needs and ensure alignment of training with system functionalities and business objective; remain lock step with the Thunder build/technical team to keep apprised of updates and changes along the way
  • Engage in weekly touch points with the business stakeholders to collaborate and share feedback on what’s been completed, what’s being worked on, and obtaining feedback on any deliverables produced thus far
  • Develop and maintain a repository of training resources and documentation for ongoing client support
  • Maintain a deep understanding of Salesforce capabilities, features, and best practices

Qualifications:

  • 2-3+ years of training experience or relevant background
  • 2-3+ years in the Salesforce ecosystem (or have been a direct Salesforce user!)
    • Thorough understanding of Salesforce CRM and various cloud systems
    • Relevant Salesforce certifications preferred
  • Experience with video editing tools, virtual meeting platforms, and curriculum development tools (preferably Google Suite, Camtasia, Articulate, Audiate, Canva, Microsoft Teams, Zoom, Google Meet, and Mural).
  • Demonstrable experience in delivering Salesforce end-user training
  • Strong presentation and communication skills, with an emphasis on clarity and engagement
  • Ability to develop clear, concise, and user-friendly training materials
  • Excellent organizational skills and ability to manage multiple training schedules and projects at the same time
  • Apparent creativity and a knack for making the complex seem simple
  • Bachelor’s degree in a relevant field or equivalent practical experience

**Please note: This role is currently structured as a contract opportunity and not a full-time employee position. As such, it does not include Thunder’s full-time benefits (such as health coverage, PTO, or retirement plans). You’ll be engaged as an independent contractor and responsible for managing your own taxes, insurance, and availability. We’re excited about the potential to grow this into a permanent role and expect to evaluate that possibility. In the meantime, we ask that any other commitments don’t impact your ability to fully support this position. We encourage you to bring any questions about the contractor terms to your Talent Screen — and we're always happy to explore longer-term opportunities for great team members!

Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If most of this job description describes you, then we encourage you to please apply for this role. Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices.

Thunder does not accept unsolicited resumes from recruitment agencies. All resumes submitted by recruitment agencies to any employee via email, the Internet (including LinkedIn), or directly without a fully-executed search agreement will be deemed the sole property of Thunder, and no fee will be paid in the event the candidate is hired.

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