Back to jobs

Clinic Manager

Santa Monica, California, United States

Role Title: Clinic Manager

Role Summary: As the Tia Clinic Manager, you directly own operational policies and procedures, financials & performance, and patient & staff experience for the clinics you manage. You will work closely with our clinician managers to ensure your clinic(s) hit overall performance targets. You will directly manage all administrative staff. You will support the clinic team by setting the tone and intention at the clinic as an inspirational and thoughtful leader. This is an in-person role and the expectation is that you will be on-site at the clinics you manage.

Location: Santa Monica (1417 2nd St Unit D, Santa Monica, CA 90401) & Playa Vista (12775 Millennium Dr #130, Los Angeles, CA 90094)

Tia Company values you “spike” on: 

  • Lead with compassion
  • Achieve excellence, with regard to impact over effort
  • Ownership mentality
  • Experiment always, despite the possibility of failure
  • Practice a meritocracy of ideas
  • You approach ambiguity with excitement and readiness to problem-solve
  • Teamwork-centric but with respect for top down directives when necessary
  • Act as a pack, not a lone wolf
  • Find joy and gratitude every day

Abilities:

  • Ability to connect with others, exudes empathy and compassion 
  • Self-motivated 
  • Team player 
  • Excellent communicator
  • Excellent client-service orientation 
  • Extremely good at prioritization
  • Highly organized 
  • Process-oriented thinking
  • Ability to drive to decisions 
  • High EQ- good interpersonal communication + empathy 
  • Great time management 
  • Problem perception + escalation 
  • Creative problem-solving  
  • Ability to manage and communicate up
  • Can navigate ambiguity
  • “Rallies the troops”

Skills: 

  • Proficiency in MS/Google Suite
  • Budget and P&L management
  • Ability to interpret & act on performance metrics
  • Customer service skills
  • Process of creating and implementing SOPs 
  • Problem perception + escalation 
  • Recruiting & hiring processes
  • Skills to motivate. You can build a team of leaders
  • Talent magnet / people management
  • Must thrive in a start-up environment, be comfortable with change, and effective at change management for your team 

Responsibilities:

  • Responsible for hiring, onboarding & training of clinic administrative staff
  • Create staff schedules, manage payroll, talent development for your team
  • Assist in the opening of new clinics
  • Maintain Tia space cleanliness & hospitality standards
  • Monitor & manage clinic financials– including external vendors, supply costs, wage rates
  • In partnership with clinician managers, implement processes to ensure clinic hits quality of care, compliance, & financial goals
  • Build positive relationships with clinicians, support staff, patients, community and vendors; manage conflict with care and empathy
  • Manage the patient feedback escalation process for your market by ensuring feedback is escalated to the right stakeholders and resolved, and that the patient feels heard
  • Identify, plan and participate in marketing activities and community events that increase patient volume and engagement
  • Act as a representative of Tia to potential members, health system partners, etc. via clinic tours & external meetings
  • Ensure clinic operations run smoothly, including ownership of all systems and processes
  • Participate in the product feedback and development cycle 
  • Set the tone and intention of your clinic to inspire positive collaboration with your team by acting as a pack, not a lone wolf 

Additional Information:

  • Must be able to work some flexible/non-traditional hours including occasional weekends and some holidays
  • Proven leadership in the healthcare industry
  • At least 2 years of management experience (multi-unit experience is a plus) 
  • Hospitality background a plus
  • Medical, dental, and vision benefits
  • Paid holidays, vacation, and sick leave
  • 401k benefits
  • Open to travel 5% of the job (outside of managed clinics- to other markets, offsites, new space openings) 
  • Per California Pay Transparency Laws (as of Jan 1, 2022), please see below for the compensation range for this role ($97,000-$130,00)
  • *Position will be managing clinics in West Los Angeles area

Tia is an equal opportunity employer. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and patients. 


If you are committed to collaborative problem solving, creating high-quality and user-centric products, and want to make waves in women's healthcare, join us!

Apply for this job

*

indicates a required field

Resume/CV
,,Google Drive,or

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter
,,Google Drive,or

Accepted file types: pdf, doc, docx, txt, rtf

Diversity, Equity, and Inclusion Questions

At Tia, we’re passionate about creating a place where each individual — patient, provider & employee is empowered to be and care for their whole selves. We take an intersectional approach that recognizes the multitude of ways age, sex, gender, race, ethnicity, religion, ability, sexual orientation, and economic status impact us — clinically, psychosocially, and experientially. We prioritize reaching a diverse pool of candidates and provide diverse representation on every interview panel to make Tia an inclusive workplace. We value all voices in decision-making and through accountability, collaboration, and innovation, we seek to scale with diversity, equity & inclusion at the core.

Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Tia’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.