KYC Team Lead with German

ABOUT TIDE

At Tide, we are building a finance platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2000 employees.  

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.  

Note: The starting date of this role will be in the beginning of 2025. 

What we’re looking for:

As a Continuous KYX Team Lead you will be responsible for a team of KYX analysts in Bulgaria , whose role is to conduct stringent checks and due diligence at the Periodic Review stage and throughout the customer life cycle. You'll have a dynamic variety of tasks on a day-to-day basis and face challenges that often require a unique solution.

Some of the things you’ll be doing:

• Leading the daily workflow assignment, ensuring all tasks are distributed correctly and completed on time.
• Being the subject matter expert on KYC, corporate due diligence and AML risk and managing a team of analysts.
• Resolving the issues raised by analysts and escalations by stakeholders.
• Leading and coordinating the CDD and EDD reviews of low, medium and high risk members.
• Mentoring Analysts, monitoring their progress, goals, and removing blockers that prevent them from performing well.
• Liaison between different departments and team leads of other teams - coordinating across different business areas to achieve a common goal.
• Suggesting and executing procedural improvements.
• Acting as an escalation point for your teammates.
• Managing other tasks and Remediation Activities as assigned.
• Steering and overseeing individual and team KPIs / OKRs
• Keeping yourself abreast about latest changes in KYC/ AML policies and implementation of same at team operational level

What makes you a great fit: 

• You've 3+ years KYC experience.
• You have proven yourself as KYC team leader: 1-3 years management experience
• You have expertise in Risk & AML understanding of merchants.
• You've excellent verbal, written and interpersonal communication skills in English.
• You have outstanding customer service skills and dedication to providing exceptional customer care.
• You are a highly motivated, enthusiastic and driven individual with a never say die attitude capable of maintaining the morale of the team in any situation.
• You are a self-motivator and self-starter.
• You are highly data driven and have good capabilities in Excel.
• You are focused on quality.
• Proficient in German
• You are able to adapt well to change and successfully set and adjust priorities as needed.
• You are a Multi-tasker who can manage multiple streams of work concurrently.

What you’ll get in return: 

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 1000 BGN per year
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave

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TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.