Operations Manager - Ongoing Monitoring

ABOUT TIDE

At Tide, we are building a business management  platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees.

Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

AOBUT THE TEAM 

As an Operations Manager, you’ll be working closely with our Transaction monitoring (first line of defence) team, in order to deliver a responsive, efficient and reliable service to ensure we continue to scale at a rapid pace. You will be responsible for a number of Tide’s critical workstreams in order to ensure they operate without disruption, monitoring, analyzing and escalating when needed. You will be continuously looking for optimizations and will investigate production issues, and suggest workarounds. You will be working across streams such as transaction monitoring, card payment monitoring, sanctions screening, international payment and more!

You will report directly to the Lead Ongoing Monitoring and have full ownership and management of all Transaction Monitoring workstream headcount, workload forecasts and performance management. You will work closely with Tide’s technical and non-technical teams, analyzing and excelling at solving problems to arrive at the right solution.

ABOUT THE ROLE

• Own, manage & report all transaction monitoring workstream forecasts and SLAs
• Report the success and efficiency of each workstream to senior stakeholders
• Assess opportunities for efficiency improvements and reduce false positives, working with tech and non-tech teams to implement these changes
• Perform gap analysis and implement best practices from the industry 
• In areas without a dedicated QA function, undertaking QA in line with QA/QC policy requirements
• Incident management 
• Management of new collaborations
• Dashboard & Reporting
• Vendor/ Partner Management

WHAT WE ARE LOOKING FOR 

• You are an engineer with 5+ years of experience or engineer+ MBA with 2 years’ experience (Mandatory)
• You are competent with using SQL and Excel
• You are an effective communicator with solid reporting skills to technical and non-technical team members
• You have managed the success of multiple work-streams previously.
• You have experience working with complex Financial Crime processes.
• You have a great analytical mind and attention to detail
• You can thrive as a generalist and wear many different hats concurrently
• You have a curious nature and an impeccable attention to detail
• You have worked in finance, consulting, technology or a regulated organization.
• You are logical, and see data as a crucial part of decision-making, but know when to stop analyzing and start acting
• You are customer-focused and a team player

WHAT YOU WILL GET IN RETURN 

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities
• Stock Options

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.