Ongoing Monitoring Analyst

ABOUT TIDE

At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.

Tide is transforming the small business banking market with over 1.6 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to help SMEs save both time and money.

Tide facts:

• Tide is available for UK, Indian, German and French SMEs
• Over 1.6 million members: 800,000 UK and 800,000 in India and growing rapidly
• Over $200 million raised in funding
• Over 2500 Tideans globally - we’re diversity champions!
• We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, India

ABOUT THE ROLE

As an Ongoing Monitoring Analyst, you would be working on being the first line of defence in our battle against financial crime. You’ll be responsible for monitoring a variety of transaction types across our customer base. This role is an important part of our monitoring and helps identify any suspicious activity that requires further investigation.

• Analyzing transactions across a variety of payment types to look for signs of financial crime including fraud, money laundering and terrorist financing
• Sanctioning and screening some payments
• Developing and seeking ways to improve tools and process for transaction analysis
• Reviewing transaction alerts, spotting inconsistencies and escalating accounts with financial crime concerns
• Using a variety of tools to analyse transactions in different ways, including thematic reviews
• Being responsible for different operational activities as per requirements
• Working a shared shift pattern
• Willing to work weekends as and when required
• Using interpersonal & great communication skills to interact with many of Tide’s internal and external stakeholders and take initiative in a very busy, and always changing work environment
• Resolving member queries in a timely manner by contacting members through the in -app chat, email and through the phone
• Responding to queries from internal teams and working with them closely

WHAT WE ARE LOOKING FOR

• You have good eye for detail to be able to identify suspicious activity amongst transaction data
• You have 2 - 4 years of experience working in AML and transaction monitoring in India, preferably in a highly regulated environment
• You have strong understanding and experience of CDD and EDD processes in Indian context
• You have professional work experience, preferably in financial services e.g. Banking sector and Fintech
• You have inclination towards asking right questions with problem solving attitude and always looking to make process leaner and robust
• You have an analytical mind – able to digest large data sets and spot patterns and trends with ease
• You are a quick learner, explorer, multitasker and flexible with work profile
• You have exceptional communication skills –written and verbal –to communicate with the clients and company stakeholders & regulatory bodies if required
• You are organized and able to remain calm under pressure
• You are able to carry out multiple different tasks and stay organized while doing so
• You are a problem solver and willing to share your solutions

WHAT YOU’LL GET IN RETURN

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities
• Stock Options

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

• Tide does not charge any fees at any stage of the recruitment process.
• All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel.
• Communication from Tide will only come from an official @tide.co email address.
• Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.

If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co
Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.

You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.