Reconciliations Analyst

ABOUT TIDE

At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.

Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France.

Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love.

Tide facts:

• Tide is available for UK, Indian, German and French SMEs
• Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly
• Over $300 million raised in funding
• Over 2,500 Tideans globally - we’re diversity champions!
• We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg.

ABOUT THE TEAM:

The Reconciliations team is responsible for reconciling member, bank, and third-party transactions against internal records, identifying discrepancies, and reporting them to the relevant stakeholders across the UK, India, and EU markets. The team works closely with multiple internal and external partners to investigate and resolve breaks while also driving initiatives to enhance and automate reconciliation processes.

ABOUT THE ROLE:

• Completion of BAU activities within the required SLA’s
• Executing ad-hoc tasks with guidance from management 
• Seeks to understand day to day problems or issues as they arise to gain a deeper understanding and knowledge within Reconciliations 
• Actively seeks help when needed & embraces guidance and feedback
• Takes initiative to improve processes where possible with guidance from management
• Able to pick up new Reconciliations use-cases and seeks to understand payment flows and best practices
• Spotting patterns is second nature to you, and you’re always ready to highlight areas that can be improved
• Getting to grips with tough banking challenges like unfamiliar transactions, missing payments, and direct debits in different countries & currencies 
• Have an investigative mind, who looks to solve reconciliation breaks and future proof Tide Reconciliations for success 
• Enjoy getting involved in various projects as we continue to build our function

WHAT WE ARE LOOKING FOR: 

• 1 to 4 years of Reconciliation experience in FinTech/Payment Gateways/Financial services industry
• Hands-on experience in PPI / wallet / card network reconciliations.
• Experience in a high-volume Reconciliations environment
• Payments/operations knowledge within the India, UK & EU
• Confident in working closely with other teams
• Strong attention to detail
• Curious mind and problem solving capability
• Organised, detail oriented, diligent and have excellent time-management skills
• Comfortable working in a fast-moving company where priorities can change and processes may need to be created from scratch
• Excellent spoken and written English skills
• Passion for problem-solving and finding solutions to difficult situations

OUR TECH STACK:

You don’t have to excel in all, but willing to learn them: 

• Strong Excel skills (Pivot tables, VLOOKUP/XLOOKUP, handling large datasets)
• AutoRek or another Reconciliation tool
• Familiar with Google applications e.g. G-Drive, G-sheets, G-meet etc.

WHAT YOU’LL GET IN RETURN: 

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

• Tide does not charge any fees at any stage of the recruitment process.
• All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel.
• Communication from Tide will only come from an official @tide.co email address.
• Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.

If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co
Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.

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