Training Lead, UK/EU

ABOUT TIDE

At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.

Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.

Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.

Tide facts:

• Tide is available for UK, Indian, German and French SMEs
• Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly
• Over $300 million raised in funding
• Over 2,800 Tideans globally
• Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026
• We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg

ABOUT THE ROLE: 

We are seeking an experienced and driven Training Lead to lead and develop a training team who are responsible for training all 500+ employees across our Member Operations space for our UK and EU markets. This space spans six key functions:

• Member Support
• KYX
• Ongoing Monitoring
• Collections
• Complaints
• Quality Assurance

You will be responsible for both onboarding new Tideans and ensuring that existing Tideans have the knowledge, skills, and ongoing development needed to perform at their best.

Your work will help build capability across Member Operations, supporting both operational excellence and an outstanding member experience.

This is a key leadership role in a fast-evolving environment. As we continue to grow and scale, you’ll play a critical part in shaping how we deliver training, manage quality, and support performance across functions. You’ll need to bring strong training operations experience, a people-first mindset, and the agility to adapt quickly to change. Your success will be measured by the smooth running of our training programmes, the effectiveness of your team, and the impact training has on business outcomes.

Key responsibilities:

Strategy and Member-Centric Learning Culture - Develop and execute a training strategy that supports Tide's business objectives and future growth. Embed a deeply member-focused mindset across all training programmes. Ensure every learning experience reinforces the importance of doing the right thing for our members and helping small businesses succeed. Drive a clear connection between training excellence, capability, and improved member and business outcomes, ensuring teams consistently deliver exceptional service, support, and experiences.

Leadership & Team Development - Build, lead, and inspire a high-performing training team that consistently delivers exceptional results. Create a culture of energy, accountability, innovation, and continuous improvement, while developing future training leaders and ensuring the team exceeds its performance objectives. Oversee the effective management of scheduling, training calendars, and the overall ownership of training materials, ensuring content is consistently updated, relevant, and aligned with organisational priorities and evolving capability needs.

Learning Innovation - Champion modern, engaging learning experiences that maximise knowledge retention and learner engagement. Continuously research, test, and implement innovative training methodologies, tools, and technologies, ensuring we move beyond traditional presentation-led learning and create diverse, impactful training experiences.

Performance & Operational Excellence - Establish clear performance metrics for the training function, regularly assess effectiveness, and drive continuous improvement. Use data-driven insights to enhance productivity, optimise training outcomes, and ensure learning interventions deliver measurable business impact. 

Data, Analytics & Insight - Own the evolution of training analytics at Tide. Partner with stakeholders across the business to centralise training data, integrating information from multiple systems and vendors. Develop meaningful dashboards and reporting frameworks that provide visibility into training effectiveness, operational performance, learner engagement, and business impact. Use data to identify trends, address performance gaps, uncover root causes, and continuously improve training outcomes.

Cross-Functional Partnership - Build strong relationships across Member Operations and the wider business, collaborating closely with teams including Global Training, Member Support, KYX, Ongoing Monitoring, Collections, Complaints, Account Operations, and Quality Assurance. Align learning priorities with business needs and drive shared success through effective partnership and stakeholder management.

WHAT WE ARE LOOKING FOR:

You are an exceptional training leader

• Proven track record of leading and developing high-performing training teams, ideally within customer-facing operations/ regulated industries
• Deep expertise in training methodologies, adult learning principles, and learning best practices, ideally within fintech, financial services, or an equally regulated sector
• Passionate about creating engaging learning experiences and experienced in using a wide variety of learning tools, technologies, and delivery methods. Ensuring you are innovating and bringing new tools into the team. 
• Comfortable building business cases and influencing stakeholders to invest in innovative learning solutions.
• Strong coaching and leadership skills, with a genuine passion for developing people and helping them succeed.

You bring exceptional energy and presence

• An outstanding communicator with the ability to captivate, engage, and inspire audiences of all sizes. You bring infectious energy, enthusiasm, and passion to everything you do, creating excitement around learning and development wherever you go.
• A natural presenter and storyteller, capable of bringing complex topics to life and turning training sessions into memorable, high-impact experiences.
• Highly articulate, confident, and credible, with the ability to influence and energise everyone from frontline colleagues to senior leaders.
• You thrive in front of an audience and have a rare ability to command a room, create momentum, and motivate people to perform at their very best.

You are a self-starter and strategist

• A highly autonomous leader who doesn't wait to be told what to do. You can set a clear vision, build a strategy, and inspire others to execute it.
• Ability to thrive in a scaling organisation where processes are evolving and change is constant
• A creative problem solver who identifies opportunities and challenges early and rapidly implements effective solutions.

You are operationally minded

• Strong training operations skills, including the ability to manage scheduling, coordination, documentation, and feedback loops at scale
• Strong analytical skills with the ability to leverage data to drive performance, influence decision-making, and measure impact.
• Comfortable working with data and business analytics tools, including Excel and SQL.
• A strong understanding of KPIs and operational performance within high-growth technology businesses.

You excel at stakeholder management

• Outstanding relationship-building, communication, and influencing skills.
• Able to build credibility quickly and effectively manage stakeholders across multiple functions and levels of seniority.
• A strong understanding of the small business market and the challenges faced by entrepreneurs, with a genuine passion for helping SMEs succeed.

WHAT YOU’LL GET IN RETURN:

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Personal L&D budget 
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Stock Options
  
  
  

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

 

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

• Tide does not charge any fees at any stage of the recruitment process.
• All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel.
• Communication from Tide will only come from an official @tide.co email address.
• Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.

If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co
Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.

 

Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy.

Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.