Recoveries Investigation Analyst

ABOUT TIDE

At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.

Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.

Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.

Tide facts:

• Tide is available for UK, Indian, German and French SMEs
• Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly
• Over $300 million raised in funding
• Over 2,800 Tideans globally
• Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026
• We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg

ABOUT THE ROLE:

As a Recoveries Analyst, you’ll be working within Tide’s Financial Crime Operations team, supporting APP fraud recovery activities for both victim and perpetrator cases. You will play a key role in maximising recovery opportunities by investigating fraudulent transactions, engaging with sending and receiving financial institutions, and ensuring adherence to industry regulations and best practices.

To succeed in this role, you'll need strong investigative skills, attention to detail, and the ability to make sound decisions in a fast-paced environment. You will work closely with internal stakeholders and external financial institutions to identify recovery opportunities, track recovery outcomes, and support the prevention of financial crime.

Strong communication skills are essential, as you'll be responsible for managing stakeholder relationships, responding to queries, and ensuring timely action on recovery requests. Your interpersonal skills and collaborative approach will be crucial when working across multiple teams and external partners.

Flexibility to work shifts in a 24/7 operational environment, including weekends and public holidays on a rotational basis, is required.

Some of the Things You'll Be Doing

• Managing APP fraud recovery cases from initiation through to resolution.
• Investigating victim and perpetrator accounts to identify and maximise recovery opportunities.
• Raising, tracking, and responding to recovery requests with sending and receiving financial institutions.
• Reviewing account activity, transaction data, and supporting evidence to establish recovery eligibility and outcomes.
• Liaising with external banks, payment service providers, and industry partners regarding APP fraud recovery efforts.
• Ensuring all recovery actions are completed within regulatory, scheme, and internal service level requirements.
• Making fair and evidence-based decisions in line with internal policies and external regulatory expectations.
• Identifying trends, control gaps, and opportunities to improve recovery rates and operational processes.
• Supporting financial crime investigations where recovery activity intersects with fraud, mule activity, or account misuse.
• Maintaining accurate case records and producing clear investigation notes and reporting.
• Collaborating with Fraud Operations, Financial Crime, Member Support, to deliver positive customer outcomes.
• Contributing to process improvement initiatives and helping enhance Tide's fraud recovery capabilities.

WHAT WE ARE LOOKING FOR:

• A minimum of 1 year of experience in fraud investigations, APP fraud, recoveries, financial crime operations, disputes, chargebacks, or a related banking operations role.
• Understanding of APP fraud typologies, recovery processes, and financial crime risks.
• Experience investigating complex cases and analysing transaction activity to make evidence-based decisions.
• Strong analytical and problem-solving skills, with the ability to identify trends and recommend process improvements.
• Excellent attention to detail and the ability to manage multiple priorities while meeting strict deadlines.
• Strong communication and stakeholder management skills, with the confidence to engage with internal teams and external financial institutions.
• Ability to remain calm under pressure and exercise sound judgement in a high-volume operational environment.
• Collaborative team player with a flexible approach to changing priorities and business needs.
• Self-starter with the ability to work independently, take ownership, and drive cases through to completion.
• Comfortable working weekends and rotational shifts where required.
• Demonstrates curiosity and a willingness to continuously learn and develop expertise in fraud prevention, recoveries, and financial crime.
• Previous experience in fintech, banking, fraud operations, recoveries, or financial investigations would be highly beneficial.

WHAT YOU’LL GET IN RETURN: 

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Personal L&D budget 
• Additional health & dental insurance
• Mental wellbeing platform
• Snacks, light food, drinks in the office
• WFH equipment allowance

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

• Tide does not charge any fees at any stage of the recruitment process.
• All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel.
• Communication from Tide will only come from an official @tide.co email address.
• Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.

If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co
Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.

Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy.

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