Operations Fleet Supervisor (they/she/he) Utrecht

TIER Mobility is Europe’s leading shared micro-mobility provider, with a mission to Change Mobility for Good. By providing people with a range of shared, light electric vehicles, from e-scooters to e-bikes and e-mopeds, powered by a proprietary Energy Network, TIER helps cities reduce their dependence on cars. Founded in 2018 by Lawrence Leuschner, Matthias Laug and Julian Blessin.

Recently we have closed a financial transaction to merge with Dott. Together we create the European champion of shared micro-mobility, with revenues of €250m, supporting over 125M trips a year in more than 20 countries. Following this closing, teams across TIER and Dott will be progressively integrated. There has never been a more exciting time to join this ride!

Operations Fleet Supervisor

We’re looking for an entrepreneurial Fleet Supervisor Ops to develop and lead our operations team at Tier-Dott in Utrecht. This role is ideal for an early-career professional interested in honing real-world management skills. You will report directly to the General Manager and will be responsible for building and coordinating both the fleet and warehouse teams

The role and your impact

• Lead a large and diverse team of drivers, e-bike riders, field technicians, mechanics, and warehouse workers;
• Manage the e-bike fleet and warehouse operations to meet key performance indicators (KPIs);
• Analyze e-bike usage and demand patterns together with the General Manager to optimize logistics costs and improve fleet strategy;
• Continuous improvement of our fleet strategy, conduct A/B testing of deployment zones and points;
• Oversee scheduling, attendance, and general administration of your operations team;
• Organize and manage the flow of work in the warehouse, including facility and vehicle upkeep, and ensure workplace safety;
• Maintain an overview of inventory and logistics, collaborating with the supply chain to ensure the availability of necessary parts and tools;
• Act as the primary point of contact for emergency services;
• Track and evaluate important KPIs and team performance, and make data-driven decisions to drive improvements.

You'll fit great with these skills and qualifications 

• 2+ years of experience in warehouse management, retail, logistics, transportation, operations management, or consulting;
• Strong analytical skills. You enjoy solving complex problems concerning e-bike utilization and efficiency;
• Excellent communication and leadership abilities;
• Ability to justify decisions with data and measure results;
• Hands-on approach: willing to work directly with your team on the ground;
• Entrepreneurial mindset: capable of making decisions, learning from experience, and repeating successes;
• Fluency in Dutch and English is required;
• Done is better than perfect. We need to move fast, but be mindful of our surroundings.

We actively encourage a diverse and inclusive environment that fosters each employee’s individuality at TIER. We take affirmative action to ensure equal opportunity for your application, regardless to your nationality, ethnic or national origin, skin color, religion, disability, sex, sexual orientation or gender identity. Come as you are and join our ride! 

In case you are living with disabilities, chronic illness or neurodiversity please inform us, to provide you with the proper assistance in the application process. 

If we could spark your interest and you want to change mobility for good with us, apply now and let us know why you’re the one for the job! We encourage everyone to apply and grow with us. Even if you may not tick all the boxes of the requirements, we are happy to hear about the value you can add to the team. We are all learners!

We are looking forward to your application!