Team Leader Operations (they/she/he) Milton Keynes

TIER Mobility is Europe’s leading shared micro-mobility provider, with a mission to Change Mobility for Good. By providing people with a range of shared, light electric vehicles, from e-scooters to e-bikes and e-mopeds, powered by a proprietary Energy Network, TIER helps cities reduce their dependence on cars. Founded in 2018 by Lawrence Leuschner, Matthias Laug and Julian Blessin.

Recently we have closed a financial transaction to merge with Dott. Together we create the European champion of shared micro-mobility, with revenues of €250m, supporting over 125M trips a year in more than 20 countries. Following this closing, teams across TIER and Dott will be progressively integrated. There has never been a more exciting time to join this ride!

Team Leader Operations 

Shift pattern: 4 on / 4 off / Permanent role 

THE ROLE AND YOUR IMPACT AT TIER-Dott

As a Team Leader you will be responsible for ensuring the daily success of our team in Milton Keynes. This includes efficiently managing daily operational tasks and ensuring that shift activities meet optimal standards. The Team Leader will as well be responsible for enhancing the efficiency of our Operations Partners, Operations Associates and Mechanics whenever possible, as well as identify necessary tasks and their importance. Additionally, the Team Leader will be responsible for certain task-oriented work during shifts according to business demands.

KEY RESPONSIBILITIES

• Organising workshop operations and overseeing the operations teams while 
  exemplifying best practices;
• Managing health and safety issues within the warehouse;
• Ensuring adherence to operational processes by all team members;
• Overseeing inventory counts of tools and spare parts and managing stock levels;
• Leading the implementation of various repair procedures and out-of-warehouse (OOW) 
  Standard Operating Procedures;
• Assisting the Fleet Operations Supervisor with various daily tasks to streamline 
  operations and enhance business success;
• Organising and directing Operations Partners, Operations Associates and Mechanics during shift work assigning tasks, adjusting automation, and communicating shift directives;
• Making quick decisions during shifts to always optimise resource allocation;
• Supporting the Fleet Operations Supervisor in developing the skills of Operations Partners, Operations Associates and Mechanics to improve efficiency;
• Managing daily fleet operations and performing task-based shift work as required, in line with seasonal business needs;
• Providing 7 day coverage for the market and Operation on a shift pattern agreed with the Fleet Operations Supervisor.

YOU’LL FIT GREAT WITH THESE SKILLS AND QUALIFICATIONS

• A valid UK / EU class B driving license; 
• Experience in team management and good communication skills;
• Ability to work independently and as part of a team;
• Comfortable with using smartphones / apps. / tools & systems;  
• Confident decision making skills; 
• English language skills are required;
• Ability to work conscientiously and with a focus on safety;
• Flexible to work on shifts;
• Good technical (mechanical prefered) understanding or previous working experience in the field, will be taken as a plus. 

We actively encourage a diverse and inclusive environment that fosters each employee’s individuality at TIER. We take affirmative action to ensure equal opportunity for your application, regardless to your nationality, ethnic or national origin, skin color, religion, disability, sex, sexual orientation or gender identity. Come as you are and join our ride! 

In case you are living with disabilities, chronic illness or neurodiversity please inform us, so we can ensure a smooth application process.

If we could spark your interest and you want to change mobility for good with us, apply now and let us know why you’re the one for the job! We encourage everyone to apply and grow with us. Even if you may not tick all the boxes of the requirements, we are happy to hear about the value you can add to the team. We are all learners!

We are looking forward to your application!

At TIER-Dott, we respect fundamental privacy rights. We process your personal data in accordance with the requirements of the General Data Protection Regulation (“GDPR”). For a clear explanation of how we handle and process your personal data, please read our Candidate Privacy Statement.