Team Leader Operations (they/she/he) Bristol

TIER Mobility is Europe’s leading shared micro-mobility provider, with a mission to Change Mobility for Good. By providing people with a range of shared, light electric vehicles, from e-scooters to e-bikes and e-mopeds, powered by a proprietary Energy Network, TIER helps cities reduce their dependence on cars. Founded in 2018 by Lawrence Leuschner, Matthias Laug and Julian Blessin.

Recently we have closed a financial transaction to merge with Dott. Together we create the European champion of shared micro-mobility, with revenues of €250m, supporting over 125M trips a year in more than 20 countries. Following this closing, teams across TIER and Dott will be progressively integrated. There has never been a more exciting time to join this ride!

Team Lead Operations Bristol / Permanent position 

About the Role

We are seeking a proactive and dedicated Team Leader to join our dynamic team in Bristol. In this role you will ensure the smooth operations of our fleet, coordinate a team of associates and handle key communications with external partners.  

What you’ll do

• Oversee and coordinate a team of associates working on a shift based schedule;  
• Regularly track and maintain the health and performance of the fleet ensuring operational efficiency by maximising the number of operational vehicles and minimising the number of inactive vehicles;
• Act as the first point of contact for addressing and resolving any operational issues or concerns during your shift;
• Train new team members, ensuring they understand the operational processes and procedures to the company standards; 
• Provide administrative assistance to the operations team, including tracking schedules, updating records and reporting KPIs;
• Plan, organise and oversee our participation in events in collaboration with internal teams and external stakeholders;
• Serve as the primary point of contact for communication with external partners, vendors, event organisers and the local council;
• Draft and distribute memos, briefs and updates to ensure alignment and clear communication across internal and external stakeholders;

What you’ll need 

• Proven experience in team coordination or supervisory role, ideally within an operational or logistics environment; 
• Strong organisational skills and the ability to manage priorities effectively; 
• Excellent communication and interpersonal skills;
• Experience in event management or working with external stakeholders such as vendors is a plus; 
• Administrative and reporting skills in standard office tolls (MS Office, G-workspace);
• Availability to work in a Thursday - Monday / 14:00 - 22:30 shift pattern / schedule flexibility is required on event days to accommodate operational demands; 
• Valid driver’s licence;
• Proficiency in English. 

We actively encourage a diverse and inclusive environment that fosters each employee’s individuality at TIER. We take affirmative action to ensure equal opportunity for your application, regardless to your nationality, ethnic or national origin, skin color, religion, disability, sex, sexual orientation or gender identity. Come as you are and join our ride! 

In case you are living with disabilities, chronic illness or neurodiversity please inform us, so we can ensure a smooth application process.

If we could spark your interest and you want to change mobility for good with us, apply now and let us know why you’re the one for the job! We encourage everyone to apply and grow with us. Even if you may not tick all the boxes of the requirements, we are happy to hear about the value you can add to the team. We are all learners!

We are looking forward to your application!

At TIER-Dott, we respect fundamental privacy rights. We process your personal data in accordance with the requirements of the General Data Protection Regulation (“GDPR”). For a clear explanation of how we handle and process your personal data, please read our Candidate Privacy Statement.