Operations Manager (they/she/he)

TIER Mobility is Europe’s leading shared micro-mobility provider, with a mission to Change Mobility for Good. By providing people with a range of shared, light electric vehicles, from e-scooters to e-bikes and e-mopeds, powered by a proprietary Energy Network, TIER helps cities reduce their dependence on cars. Founded in 2018 by Lawrence Leuschner, Matthias Laug and Julian Blessin.

Recently we have closed a financial transaction to merge with Dott. Together we create the European champion of shared micro-mobility, with revenues of €250m, supporting over 125M trips a year in more than 20 countries. Following this closing, teams across TIER and Dott will be progressively integrated. There has never been a more exciting time to join this ride!

Permanent / Full-time position 

The role and your impact at TIER-Dott

• Manage our e-scooter and e-bike fleet and make sure our daily operations are running smoothly; 
• Develop and execute strategic operational plans to reach our targets for the city, this includes staffing, repairs, macro and micro fleet distributions, and planning work for our subcontractors;
• Increase utilisation of fleet by keeping it in a good technical condition so that our customers have a large choice of scooters to pick from at all time;
• Ensure that the fleet is intact, active on the street, and core KPIs are hit (e.g. rides/e-scooter);
• Engaging with local city municipalities and external stakeholders, to advance TIER-Dott’s interest, ensure a wider provision of service to our customers, and importantly, ensure that our micro-mobility service serves as an asset to our partner cities;
• Manage a team of mechanics and rangers;
• Maintain the in warehouse fleet, follow repair process and strive for higher efficiency;
• Implement and maintain H&S management in the warehouse;
• Recruiting, training, and managing the relationship with our network of third-party logistics providers responsibilities;
• Developing and implementing processes, planning to respond to the business needs both in terms of P&L performance and core operational KPI's; 
• Take responsibility for the success of our business in your city, responding to a regularly-changing environment, not just by solving challenges, but aiming to prevent them from occurring;
• Provide the best possible customer experience, while still reaching profit margin targets. 

You'll fit great with these skills and qualifications: 

• Demonstrated experience in general operations, logistics, or similar (3+ years);
• Prior experience in the mobility, transport, or logistics industry (e.g. Uber, Lime, Deliveroo) is preferred;
• Analytical & data-driven, incl. knowledge of data tools & visualisers (e.g. Excel, gSheets); SQL and Kepler would be considered a plus;
• Ability to give directions and supervise Operations Partners, Mechanics and Rangers;
• Organised and structured mentality; comfortable working in a fast-paced environments;
• Considerable experience with project management and cross-functional stakeholder engagement;
• Excellent communication skills in English & Swedish (preferred). 

We actively encourage a diverse and inclusive environment that fosters each employee’s individuality at TIER. We take affirmative action to ensure equal opportunity for your application, regardless to your nationality, ethnic or national origin, skin color, religion, disability, sex, sexual orientation or gender identity. Come as you are and join our ride! 

In case you are living with disabilities, chronic illness or neurodiversity please inform us, so we can ensure a smooth application process.

If we could spark your interest and you want to change mobility for good with us, apply now and let us know why you’re the one for the job! We encourage everyone to apply and grow with us. Even if you may not tick all the boxes of the requirements, we are happy to hear about the value you can add to the team. We are all learners!

We are looking forward to your application!

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