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Senior Manager, Deal Desk

United States - Central (Remote); United States - East (Remote)

Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our orchestration, automation, and AI platform enables businesses to operate more effectively, mitigate risk, reduce tech debt, and focus on high-impact work.

Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines connects with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT and other security-focused teams. 

At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey.

*This is a remote position that must be based in the United States in the Eastern or Central time zones. 

We're hiring a Senior Manager, Deal Desk, reporting into our Commercial Operations organisation. This role will own deal desk globally and will be responsible for helping us scale our deal processes in-line with our rapid growth. This is a highly executional role that requires both strategic thinking and hands-on implementation. They will manage a team of two - one based in Ireland and one based in the U.S. The successful candidate must be willing to roll up their sleeves and personally execute on deal desk operations, not just direct others. They will be the primary POC for our sales and GTM teams in North America.
 
Our ideal candidate is someone who is highly-detail oriented and excels at optimising process. They bring strong deal desk and operational leadership experience. CPQ systems and spreadsheets don't scare them. Nor does the EOQ activity that is part of every deal desk role. We need someone who can both design the strategy and personally implement it, diving into the details of complex deals and systems. This candidate should also be a good communicator, both verbally and written, as you'll be working with a wide array of teams and levels of seniority from our CRO to our newest AEs.
 
Finally, this is a start-up, so ideally the person is excited by the prospect of coming in and being part of building something with others who are equally energised by that same opportunity. This means directly contributing to the work, not just overseeing it.
 
Key Responsibilities:
  • Serve as the central point of coordination between sales, finance, legal, and product teams for complex deal structuring, with a particular focus on North America market support.
  • Personally handle complex deals and directly execute deal desk operations, especially during high-volume periods
  • Design, implement, and continuously improve deal desk processes and workflows
  • Manage and develop a high-performing deal desk team (currently one team member)
  • Directly administer and operate our CPQ tool, DealHub, including day to day operations, administration, and implementation of new models.
  • Actively build and maintain pricing strategies that balance competitive positioning and company profitability
  • Hands-on review and processing of deals to ensure compliance with internal pricing policies and external regulatory requirements
  • Create and deliver trainings and first-class documentation to help enable our GTM organisation
  • Mentor and develop team members, providing ongoing coaching and professional development
  • Be prepared to directly execute on all aspects of the deal desk function as needed, not just in an oversight capacity
Qualifications:
  • Min. 8 years of experience in deal desk, sales operations, or related revenue strategy or finance roles
  • Min. 2 years of people leadership experience
  • Demonstrated ability to both strategize and personally execute on deal desk operations
  • Proven track record of managing and developing sales support teams
  • Deep understanding of SaaS pricing models and contract structures
  • Hands-on experience with deal processing and willingness to directly handle deals
  • Able to prioritise and project manage incoming tasks while keeping cool under pressure
  • Exceptional communication skills, able to interact effectively with executives and cross-functional teams
  • Advanced hands-on experience with administering a CPQ tool (we use DealHub)
  • Direct working experience in CRM systems (Salesforce preferred)
  • Strong MS Excel/Google Sheets skills are required for this role
  • Willingness to be both a strategic leader and an individual contributor as the business demands

Target Annual Compensation: $180,000 - $200,000 salary + 10% bonus + equity


#LI-SW1 #LI-remote

At Tines, we’re all about trying new things and taking the leap. If you’re second-guessing your application, we hope you’ll trust your gut and take the leap too! Applying for a new job isn’t always easy, especially if you’re thinking of a career pivot – but we’re big believers in learning and growth here at Tines, so you’ve nothing to worry about. A variety of experience, perspectives, and voices makes us the company we are. We’d love to hear from you.

Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.

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