Claims Adjuster

About Tint

Tint enables SaaS platforms and marketplaces to unlock growth and improve profitability through embedded insurance. We offer plug-and-play and white-labeled integrations, equipping brands we partner with a sophisticated mix of technology infrastructure, services, and deep industry expertise. Embedded insurance can transform insurance from a product bought separately to a feature of brands consumers love and we are on a mission to make that happen.

Happy Tint customers include Turo, Deel, uShip, Guesty, Neighbor, BabyQuip, and CitizenShipper, among others.

We've raised $30M and are backed by world-class investors such as Y Combinator, QED, Deciens, Nyca, Plug and Play, WIN, Soma Capital, and Pioneer Fund. 

About the Role

As a Claims Adjuster, you’ll play a key role in delivering a seamless, empathetic, and fair experience to customers during what can often be a stressful time, filing a claim. You’ll serve as a trusted expert within the claims team, handling complex and high-impact claims while mentoring junior adjusters. You’ll collaborate closely with internal teams and external partners to ensure timely, accurate, and customer-centered outcomes across multiple lines of business.

This role is ideal for an experienced adjuster who thrives in a dynamic, technology-driven environment and is passionate about operational excellence, customer trust, and continual improvement.

What You’ll Do

• Manage the full claims lifecycle for complex or escalated cases across multiple lines of business (auto, property, travel, etc.).
• Interpret and apply policy language to ensure accurate and equitable claim outcomes.
• Conduct inbound and outbound communications, including phone calls, texts, and emails, to provide updates, gather details, and support customers throughout their claim.
• Communicate professionally and empathetically by phone and in writing with external partners, carriers, and third-party claims teams to ensure coordinated, timely resolutions.
• Review and validate supporting documentation, such as estimates, invoices, and third-party reports.
• Identify and escalate potential fraud concerns, working with internal or partner teams as needed.
• Lead peer quality reviews and provide mentorship to junior claims representatives.
• Report claims trends and recommends process or product improvements.
• Champion Tint’s tone of empathy, fairness, and clarity in every customer interaction.

Performance Metrics (KPIs)

You’ll be measured on a balanced mix of operational efficiency, quality, and customer experience outcomes, including:

• Timeliness and adherence to service-level agreements (SLAs).
• Efficiency in the overall claims cycle time and workload management.
• Accuracy and completeness in coverage determinations, documentation and process execution/adherence.
• Customer satisfaction (CSAT) and Net Promoter Score (NPS), as aligned with Tint partner programs.
• Consistent and timely communication responsiveness across all communication channels.
• Compliance with regulatory, partner, and internal documentation standards.
• Contributions to process improvement and cross-team collaboration.

Qualifications

Required:

• 4+ years of hands-on insurance claims experience (auto, property, or travel preferred).
• Proven ability to manage complex or high-value claims independently.
• Active adjuster license (multi-state preferred).
• Strong verbal and written communication skills across phone, text, and email.
• Demonstrated ability to interpret policy language and apply it accurately.
• Comfortable mentoring others and giving structured feedback.
• Skilled at balancing empathy with objectivity and compliance.
• Proficient with digital claims tools, CRM systems, and workflow automation.

Nice to Have:

• Experience in a startup, InsurTech, or embedded insurance environment.
• Active Property & Casualty (P&C) license and/or additional state licenses.
• Experience with Snapsheet, Vice, or other digital claims platforms.
• Experience with subrogation, arbitration, or litigation support.
• Fluency in Spanish, Russian, or another language.
• Familiarity with AI-enabled claims tools and data validation.

What We Value Most in a Candidate

• Culture is Key. Our team is remote first. We are a diverse, global team that works well together, even when we aren't in person. We are looking for self-motivated candidates who can stay motivated and focused. But don't worry, we're still social! We work collaboratively even though we are remote and there are opportunities to travel to team and company retreats throughout the year.
• Focused on Results. We are a fast-moving small team with big goals. We need team players that feel a sense of urgency to drive meaningful results for the business. We have clear company goals and a pathway to significant growth - and this role is integral to that journey.
• Customer-first. Put yourself in the shoes of someone trying to buy our solution. We need a person who can empathize with our customers and help create strategies to continually improve the customer experience.
• Adaptability. We're still an early-stage start-up, and things change quickly. If you are energized by learning and discovering on-the-go, this will be an excellent fit for you. We are looking for open-minded candidates that adapt well to changing environments as our company grows and scales.

Schedule

This is an hourly role. While the hours we work at Tint are generally somewhat flexible, you’ll be interfacing with customers as well as external partners like insurance carriers and brand partners.  This does require you to work the bulk of your hours during core business hours (M - F, 9a - 5p CT).

Location

This role is fully remote, however our ideal candidate is located in the US. Please note that at this time Tint is unable to support candidates who require employer visa sponsorship.

Pay transparency

It is Tint’s intent to pay all employees competitive wages and salaries that are motivational, fair and equitable. The goal of Tint’s compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage employees to stay with our organization.

This role will receive a competitive hourly rate, benefits, and equity. The anticipated hourly rate for the Claims Adjuster role will be in the $25 - 40/hour range. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

Resources

• Tint Success Traits
• Product Overview and Demo
• The Tint Way of Work
• Pictures of our January 2023 company retreat in Mexico
• Pictures of our January 2024 Retreat in Playa del Carmen
• Series A announcement
• 2024 Will Reed Top 100 Winner

We are committed to building a diverse and inclusive company. We welcome people of different backgrounds, experiences, abilities, and perspectives. We seek to create a culture where everyone can belong because we believe that people do their best work when they can show up daily as their authentic selves.

Tint is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Tint considers qualified applicants with criminal histories consistent with federal, state, local, and international law. In our job application procedures, Tint is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. Please let your recruiter know if you need assistance or accommodation due to a disability.