Job Application for Tipton Ridge Veterinary Medical Center - CSR at Tipton Ridge Veterinary Medical Center

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Tipton Ridge Veterinary Medical Center has been serving the small animal and exotics populations of Pulaski, Virginia, just outside of Blacksburg, and the surrounding communities for over 30 years. We provide long term and acute treatments at a high standard, ensuring that all our clients receive great quality medical care. Our cohesive team of experienced veterinarians eagerly welcomes new graduate doctors to join us, offering strong clinical skills and mentorship in wellness and dentistry. We also have a Certified Applied Animal Behaviorist and Veterinary Medical Acupuncture Veterinarian on our team. At Tipton Ridge, what truly distinguishes us is our people. Every member of our staff is committed to delivering exceptional patient care and fostering a culture of support and collaboration among team members, creating an inclusive and harmonious work environment.

Experienced Veterinary Customer Service Representative (CSR)

📍 Pulaski, VA

Position: Full-time
Pay: Competitive, based on experience

About the Practice
We are a fast-paced, client-focused veterinary practice committed to compassionate care and excellent service. Our team works collaboratively to support both patients and clients in a positive, respectful environment.

Position Summary
We are seeking an experienced Veterinary CSR to join our front office team. The ideal candidate has prior veterinary clinic experience, strong communication skills, and the ability to multitask while maintaining a calm, friendly demeanor.

Responsibilities

Welcome clients and patients with professionalism and compassion
Answer phones, schedule appointments, and manage daily front-desk flow
Check patients in and out; process payments and invoices
Communicate treatment plans, estimates, and follow-up instructions
Maintain accurate client and patient records
Address client questions and concerns with empathy and efficiency
Collaborate with technicians and veterinarians to support clinic operations
Work rotating holidays in kennel department

Qualifications

Previous veterinary CSR or veterinary clinic experience preferred
Excellent customer service and communication skills
Ability to multitask in a busy environment
Basic computer skills; experience with veterinary software preferred
Dependable, organized, and team-oriented

Benefits May Include

Competitive pay
Paid time off & holidays
Employee pet care discounts
Health insurance options
Supportive, team-centered workplace

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Tipton Ridge Veterinary Medical Center - CSR

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