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Operations Clerk

Philippines

Job Title: Operations Clerk

 

A bit about us: 

We’re on a mission to change the tire industry — how it’s delivered and how it’s experienced.  A pioneer in the automotive e-commerce industry, we take pride in our extensive selection of top-name brands and budget-friendly options, ensuring our customers find the perfect tire to suit their needs. As a part of our growing and dynamic team, you'll contribute to our commitment to exceptional service, innovation, and customer satisfaction. Embrace the opportunity to be a driving force behind one of the fastest growing e-commerce companies in the US and apply now!

 

A bit more about this role:

The Operations Clerk executes core operational functions that are key in the day-to-day operations of the company. Sitting at the intersection of external suppliers and internal teams, the operations clerk helps to quarterback a variety of tasks across divisions. Tasks include, but are not limited to:

  • Contacting suppliers for order updates and cancellations
  • Ensuring orders are being shipped and delivered in a timely manner
  • Monitoring shipping status and investigating lost, missing, or damaged packages. 

 

Eligibility Requirements

  • Available to work full shifts till 5pm PST, Sunday - Thursday
  • Must not have had any disciplinary actions regarding attendance, conduct and/or performance in the past 90 days, and must not be approaching such action.
  • Self motivated to get your tasks done timely 
  • Must be fluent in speaking, reading, and writing English

 

Responsibilities will include:

  • Calling suppliers and getting status of past due orders
  • Processing cancellation requests from the customer service team
  • Processing FedEx missing tire cases and performing investigations, when needed
  • Processing sales orders for Tires-Easy owned locations
  • Performing inventory audit trails and adjustments
  • Being available on phones for warehouse questions regarding orders
  • Assist our Strategic Partnership Director with onboarding of new suppliers and other tasks

 

Attributes to success:

  • Tenacity and follow up
  • Organization
  • Communication is key both externally to suppliers and internally among coworkers

 

Desired skills & experience:

  • Proficiency in Google Suite products
  • Proficiency in data processing
  • High speed Wi-Fi connection at home office
  • Excellent professional communication skills 
  • You’re a great team member with a can-do attitude; you’re self- reflective
  • Bachelor’s degree or equivalent preferred

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