Operations Clerk

Job Title: Operations Clerk

 

A bit about us: 

We’re on a mission to change the tire industry — how it’s delivered and how it’s experienced.  A pioneer in the automotive e-commerce industry, we take pride in our extensive selection of top-name brands and budget-friendly options, ensuring our customers find the perfect tire to suit their needs. As a part of our growing and dynamic team, you'll contribute to our commitment to exceptional service, innovation, and customer satisfaction. Embrace the opportunity to be a driving force behind one of the fastest growing e-commerce companies in the US and apply now!

 

A bit more about this role:

The Operations Clerk executes core operational functions that are key in the day-to-day operations of the company. Sitting at the intersection of external suppliers and internal teams, the operations clerk helps to quarterback a variety of tasks across divisions. Tasks include, but are not limited to:

• Contacting suppliers for order updates and cancellations
• Ensuring orders are being shipped and delivered in a timely manner
• Monitoring shipping status and investigating lost, missing, or damaged packages. 

 

Eligibility Requirements

• Available to work full shifts till 5pm PST, Sunday - Thursday
• Must not have had any disciplinary actions regarding attendance, conduct and/or performance in the past 90 days, and must not be approaching such action.
• Self motivated to get your tasks done timely 
• Must be fluent in speaking, reading, and writing English

 

Responsibilities will include:

• Calling suppliers and getting status of past due orders
• Processing cancellation requests from the customer service team
• Processing FedEx missing tire cases and performing investigations, when needed
• Processing sales orders for Tires-Easy owned locations
• Performing inventory audit trails and adjustments
• Being available on phones for warehouse questions regarding orders
• Assist our Strategic Partnership Director with onboarding of new suppliers and other tasks

 

Attributes to success:

• Tenacity and follow up
• Organization
• Communication is key both externally to suppliers and internally among coworkers

 

Desired skills & experience:

• Proficiency in Google Suite products
• Proficiency in data processing
• High speed Wi-Fi connection at home office
• Excellent professional communication skills 
• You’re a great team member with a can-do attitude; you’re self- reflective
• Bachelor’s degree or equivalent preferred