Account Director

Highsnobiety is a platform dedicated to the latest in style, culture, and the community pushing them forward. We don't just report on what's happening - we are shaping it. From industry deep dives to product curations to our very own in-house garments, our goal is to bring you not anything and everything, but only the best of the best on all fronts. And we want you to be a part of that!

We are looking for an experienced Account Director who will manage overall execution of Highsnobiety’s agency services on our key account with daily client management to deliver the revenue and accompanying deliverables. This will require oversight of staff members assigned on the account. You will work towards building strong, lasting client relationships by achieving the client’s marketing objectives with efficiency – resulting in overall client satisfaction and profit for the agency.

YOUR MISSION:

• Leads day-to-day client communication across all work streams and acts as liaison between client and internal teams, protecting team bandwidth and resources while delivering exceptional client services
• Manage, coach and spearhead HS team leads to ensure high quality and timely execution of account deliverables across full sales cycle
• Identifies for new opportunities for renewal and upsell
• Supervise and effectively manage the execution of approved ideas and tactics in the partnership with HS stakeholders
• Ensure Highsnobiety’s agency’s presentation support materials are consistent with clients’ expectations and internal standard of our quality
• Nurture junior Client Services team members on the account, teaching the effective ways of supporting the agency team and client partners 
• Anticipate and address potential internal or client relationship issues, managing up to leaders across the business and organization.
• Remain in touch with all matters and news as it pertains to clients and their respective industries; be conversant in their key issues, competitive situation, industry trends, and the projects assigned to the agency as well as other communication partners
• Understand and support Operations Lead on financial management of account/s understanding/ managing out of pocket billings and P&L as it relates to specific account scopes of work
• Participate as requested or interested in new business development efforts
• Be a model example of adherence to agency processes and bring the broader team along

YOUR SKILLS

• A minimum of 6 years agency or allied communications industry experience that ensures your understanding of advertising, marketing, media, creative, production, public relations, research, agency finance, etc.
• Excellent time management, organization and prioritization skills
• Proven ability to work under tight deadlines and handle pressure, while consistently paying attention to accuracy and quality of work
• Deliver excellent written and verbal communication skills, demonstrating the ability to present thoughts clearly, accurately, and succinctly
• Proven ability to quickly and effectively adapt to change and push culture forward.
• Creative agency background preferred, with knowledge of how to incorporate client feedback, shape the work, keep workstreams on track and build momentum
• 6+ years of agency or allied communications industry experience that ensures your understanding of advertising, marketing, media, creative, production, public relations, research, agency finance, etc.

WHAT WE OFFER:

• A bright and spacious design office, which reflects our brand and focuses on employee well-being and sustainability, located in the Financial District
• The opportunity to shape the company and help build a global brand in a motivating, international and diverse work atmosphere
• High degree of responsibility, creativity, originality, independence and creative autonomy
• We are constantly prioritizing attention on DEIB with internal trainings, workshops and our Employee Resource Groups (HighPower, HighPride, HighDreams & HighCulture)
• 2 extra days off globally for all employees on International Women's Day and Juneteenth
• Flexible hybrid working policy, dog friendly office, and remote international working option
• Attractive employee benefits (e.g. discounts in our online shop, performance based bonus, 401k with match, Summer Fridays, ClassPass, access to mental health support platforms, Citi Bike, and sabbatical option)

We’re looking forward to hearing from you!

Highsnobiety is a global community of independent-minded creatives & professionals: Every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression or genetic information.The expected annual base salary range for this role is between $120,000 to $130,000. The range is based on many factors including location, experience, and relevant skill set. In addition to salary and an employee benefits package, successful candidates will be eligible for variable pay.

*All applicants must be authorized to work in the US