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Client Training Manager

Remote (US)

Syllo is a software company in the legal space that offers an AI-powered litigation workspace
that enables lawyers to safely harness the power of language models. After spending years
developing our cloud-based application, Syllo's platform is now used by a wide range of legal
professionals — from the largest law firms in the world to the most prestigious law schools.

We are a lean, fast-moving, and multi-disciplinary company led by exceptional lawyers and
engineers. We hold each other accountable to achieve ambitious goals in a timely way while
treating one another with respect and understanding. If you're excited about AI and passionate
about being part of a remote team that seeks to transform the legal practice, then read on!

We are seeking a Client Training Manager to join our training department. In this role, you own
the training relationship for Syllo's largest accounts, delivering white-glove service that directly
shapes retention and expansion. You design and execute account-specific learning programs,
maintain dedicated client portals, and translate usage data into actionable insights for clients.
This is a senior individual contributor role at the intersection of instructional expertise and legal
domain knowledge.

Key responsibilities

  • Own the end-to-end training relationship for a defined book of Syllo's largest accounts,
    serving as the primary training point of contact for each
  • Conduct learning needs assessments with client stakeholders to design account-specific
    curricula that reflect actual workflow and role requirements
  • Deliver live and asynchronous training sessions tailored to each account's use cases, skill
    levels, and Syllo configuration
  • Build and maintain a dedicated client portal for each account, ensuring content is
    current, organized, and accessible to the right users
  • Produce monthly and quarterly learning analytics reports for clients
  • Collaborate with the Instructional Designer to ensure LMS modules reflect your
    accounts’ needs and with subject matter expert training leads to ensure curriculum
    development reflects latest workflows
  • Capture client feedback and surface recurring pain points or feature gaps to the product
    and client account teams

Qualifications
Note: this is a wish list. Please do not hesitate to apply if you only have some of these
qualifications, especially if you come from a less traditional background. We value both current
skills and proven potential, and will give you an opportunity to present your best foot forward
as part of our hiring process.

  • 5+ years of experience in customer-facing training, customer success, litigation, or
    account management, preferably in legal tech or a law firm
  • Deep familiarity with legal workflows, litigation, and eDiscovery – JD preferred
  • Demonstrated ability to manage complex client relationships at the enterprise level,
    including senior stakeholders at law firms or in-house legal teams
  • Experience designing and delivering training programs tailored to distinct audience
    segments
  • Comfort working with learning analytics platforms and translating data into client-facing
    narratives
  • Experience with LMS platforms and client portal tools
  • Strong project management skills and a track record of managing multiple accounts
    simultaneously without dropping commitments

Capabilities

  • Accountability: you follow through on commitments on your accounts
  • Client focus: you think about what the client needs before they ask, and you design
    programs that reflect that
  • Communication: you speak clearly to internal and external stakeholders
  • Judgment: you know when to escalate a client concern and when to solve it yourself
  • Adaptability: you tailor your approach to the account, not the other way around

Compensation will be negotiated based on your qualifications and experience, with a salary range of $130K – $160K, with potential for a higher range for exceptional candidates. Total compensation package includes equity and benefits.

United States - Remote Pay Range

$130,000 - $160,000 USD

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