Rental Account Assistant

Company Overview
For over 20 years, TN HomeBuyers has been Nashville’s trusted real estate investment company, helping homeowners sell their houses the easy way — with no stress, no delays, and no surprises. Whether someone needs to sell quickly or simply wants a hassle-free process, we provide clear, reliable solutions backed by our “Sell Your House the Easy Way” guarantee.

We’re a purpose-driven team guided by core values: Team First, Responsibility, Stewardship, Trustworthiness, and Loyalty. Our work is meaningful, fast-paced, and rooted in service — and every team member plays a vital role in delivering great outcomes for the people and communities we serve. If you’re ready to grow your career while making a real impact, TN HomeBuyers is the place to be.

Position Overview
We’re hiring a Rental Account Assistant  to support the day-to-day operations of our rental property management division. In this role, you’ll be the first point of contact for prospective tenants and a key liaison throughout the leasing process. You’ll assist with everything from application processing and lease preparation to scheduling inspections and maintaining accurate records. If you're highly organized, detail-oriented, and thrive in a fast-paced environment where no two days are the same, this is the role for you.

What will I do?

• Respond to incoming tenant and prospect calls, emails, and online inquiries
• Process new rental applications (verify completeness, run screenings, initiate employment and landlord verifications)
• Schedule and follow up on property showings and inspections (45-day, 6-month, move-out, and preservation)
• Draft and upload lease agreements, organize files, document communications, and ensure compliance with HOA or code requirements
• Assist with preparing and sending lease renewal offers for upcoming leases (90-day notice)
• Monitor move-in and move-out timelines and coordinate utility transfers
• Update property listings and marketing platforms to reflect current availability
• Track lawncare needs, vendor coordination, and rent-ready checklists
• Enter housing assistance payments (e.g., MDHA, Section 8) and initiate security deposit refunds
• Conduct monthly audits of tenant accounts to ensure rent and charges are accurately posted
• Follow up with prospects after showings and communicate application status updates
• Support leadership with monthly leasing performance reporting and data tracking
  
  

What do I have to have?

• 3-5 years of experience in property management, leasing, or administrative support (real estate preferred)
• Experience using property management software (AppFolio)
• Familiarity with Fair Housing laws and basic leasing procedures
• Excellent written and verbal communication skills
• Strong organizational skills with high attention to detail
• Ability to manage multiple tasks, deadlines, and communications simultaneously
• Proficiency with Microsoft Office and Google Workspace
• A positive, can-do attitude and a desire to grow with the company
  
  

What do I get?

• Competitive salary 
• Medical insurance reimbursement 
• Paid holidays and vacation
• Family-friendly work environment
• Ongoing training and growth potential
• Encouraging and supportive leadership team