Customer Success Manager

About TollBit:

We're pioneers in the AI infrastructure space, driven by a dual mission: to empower developers with cutting-edge technology to build groundbreaking AI applications and to create a thriving ecosystem where creators are compensated for their data.

The future is AI-powered interfaces, where bots and agents become the primary way we navigate and access information. TollBit is building the key infrastructure that makes this possible, ensuring that these intelligent agents pay for the content they consume - a tollbooth on the internet. Our goal is to create a thriving content & AI ecosystem.

We're a fast-paced, innovative team pushing the boundaries of what's possible and we’re backed by top VCs. If you share our vision for a data-fair AI future, we invite you to join us on this exciting journey. Find us on Linkedin!

Customer Success Manager

About the role: 

This is a unique opportunity to help kickstart the Customer Success function at a rapidly growing startup. This is our first Customer Success Management hire and this role will report directly to our COO. The Customer Success Manager role is critical to shaping how we work with, learn from, and best serve our customers. Our ideal candidate has an entrepreneurial mindset, strong interpersonal skills, the ability to earn customer love, and experience with tech products. 

 

As a Customer Success Manager at TollBit, you will be the trusted strategic partner to our customers and the driver of their success. You’ll own ensuring our customers have smooth onboarding, high engagement, and long-term success. You’ll work closely with our Partnerships team, Customer Success Engineer, and our Director of Product. You will develop expertise in understanding customer needs and friction points in onboarding and work with our engineering team to build the products and features that best serve our customers’ needs.

What You'll Do

 

• Own the end-to-end post-sales experience, from onboarding and activation to ongoing engagement, renewals, and expansion—serving as the trusted advisor and primary point of contact for customers.
• Collaborate cross-functionally with Sales, Product, and Engineering to deliver a world-class post-sales experience that drives onboarding, customer satisfaction, retention, and growth.
• Design and iterate on the Customer Success playbook, including outlining & driving onboarding flows, training programs, success plan templates, engagement strategies, and processes to drive repeatable and scalable outcomes.
• Define and work with to track customer success metrics, including time-to-value, retention, and expansion—creating internal reporting dashboards for goal tracking. 
• Develop strong relationships with key stakeholders to deeply understand their goals, challenges, and success metrics.
• Create and execute structured customer success plans, including milestones, KPIs, and quarterly business reviews for large customers.
• Surface customer feedback, identify common trends, and help shape product development and go-to-market strategies.
• Cultivate customer advocates through case studies, testimonials, and referrals.
• Collaborate with Ops to implement tools that help the Customer Success function scale, including automation tech, CRM tools, etc. 

 

What You'll Bring

• 5+ years of experience in Customer Success, Account Management, or similar client-facing roles—ideally in B2B SaaS or technical enterprise products.
• Exceptional communication, presentation, organization, and relationship-building skills—comfortable engaging C-level executives and technical teams alike.
• Proven ability to manage global accounts and drive measurable outcomes.
• A bias towards action & solving immediate problems while keeping in mind scalability, automation, and building repeatable processes to ensure long-term success
• Experience working with publishers or websites is a plus 

 

What we Offer:

• 110-150K base salary & equity
• Benefits
• Unlimited PTO
• Health, Dental and Vision Insurance
• Life Insurance 
• 401K
• The opportunity to work on cutting-edge technology and make a real impact.
• A fast-paced, collaborative, and supportive work environment.
• The chance to be part of a mission-driven team and shape the future of AI.
• Remote friendly