Loan Processor
Who we are
Tomo is an AI-powered mortgage bank on a mission to eliminate the greed and complexity in home lending. Our technology makes the process of buying a home faster, less frustrating, and way less expensive. By passing these savings directly to homebuyers, we eliminate the excessive fees and inflated rates that cost Americans billions each year. Tomo is backed by Progressive Insurance, Citi Ventures and other top-tier investors, on track to be one of the biggest lenders in America.
We are intentional about who joins our rapidly growing team—we seek ambitious, team-oriented, and driven individuals who embrace the effort required to win. At Tomo, we seek teammates who have a pattern of success in their lives —whether demonstrated through work, academics, athletics, or personal endeavors. Tomowners lean into the company culture, are energized by our mission and want to have fun at work.
The elevator pitch:
Tomo is growing our mortgage operations team, and we’re looking for our next GOAT! A Mortgage Loan Processor leverages established guidelines to ensure loan applications are thorough and accurate with supporting documentation.
Our team’s ultimate goal is to work closely and collaboratively to achieve on-time closings, while building a memorable experience for our customers. We are looking for resourceful Processors with proactive pipeline management skills and excellent intuition about customer needs. The ideal candidate for this role gets excited about moving quickly, using technology, innovating, and being around customer-centric teammates. You will have a powerful voice with our product development team - if you have long dreamed of fixing and modernizing an LOS then this will be a dream job.
What You’ll Do:
- Serve as the primary relationship manager and point of contact for the customer from when they enter processing to closing, keeping them informed and collaborating with other functions to make this happen
- Perform all processing, pre-underwriting, and pre-closing tasks required to proactively manage mortgage loan files from receipt in processing to final disposition
- Verify accuracy and adherence to investor guidelines of all documents required for a complete submission to underwriting (including appraisal and title)
- Collaborate with the agent to obtain necessary documentation (if needed) for approval and keep him or her informed of the status of the application
- Consistently meet target service level objectives including quality submissions to underwriting
- Coordinate closings with all parties and assist with post-closing follow-ups, as necessary
- Identify opportunities for process and product improvements and serve as a resource in the implementation of system enhancements
- When Closing Disclosure is sent to customer, offer option to review and answer questions
What Makes You a Great Fit:
- Understanding of the mortgage lending process
- Ability to handle multiple purchase applications simultaneously in a fast paced environment - On time close is very important to us!
- Strong written and verbal communication with a phone-first mentality
- Strong performance in team environments
- A voice as to how we can improve our processes and tech
- Detail orientation with a strong focus on quality
- Superior customer centricity
Preferred Qualifications:
- Bachelor’s Degree
- 2+ years experience of mortgage loan processing specifically purchase transactions
- Byte Experience
What’s in It for You?
- Career growth: Multiple paths within Tomo, including elite operational roles
- Competitive compensation and benefits
- Equity ownership: All teammates receive stock options
- Coaching and mentorship: Build a foundation for a career in the mortgage industry
Location
This role will be based in our NYC office on a hybrid schedule: Mon-Wed on-site, and Thurs/Fri remote optional.
Compensation
The expected salary range for this position will target $65,000 base salary USD, with additional uncapped monthly bonus opportunities targeting approximately 17% of the base salary.
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