IT Specialist

Position Overview

The Information Technology Specialist provides system support across multiple IT functional areas, including but not limited to technical and operational support, application support, and system management. This role is responsible for planning, coordinating, implementing, modifying, and troubleshooting IT-related solutions to meet business needs. This position supports both onsite and remote corporate users and requires the ability to communicate complex technical information clearly to non-technical audiences.

Essential Duties

• Helpdesk Support (Onsite and Remote)
• Provide tier I and II support; escalate tickets to supervisor as needed
• Install, configure, and maintain computer systems and software
• Support onboarding and offboarding of employees, including system access and equipment setup
• Manage user accounts, permissions, and access controls
• Relocating equipment for employees and laboratories
• Support Audio/Visual technologies in common areas
• Manage and maintain inventory of IT equipment and software licenses
• Trace and patch ethernet cables
• Ticketing System
• Work within IT ticketing system to document procedures, system configurations, and technical issues
• Track support tickets from creation through resolution, ensuring timely closure and proper documentation
• Maintenance and Support for IT equipment
• Assist with hardware and software upgrades, updates, and patching
• Coordinate support calls with 3rd party vendors
• Monitor warranties and maintenance agreements on physical IT equipment
• Compliance and Professional Standards
• Follow all established occupational health and safety procedures, Good Manufacturing Practices (GMP’s) and Standard Operating Procedures (SOP’s)
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork
• Perform ad-hoc work/special projects as necessary to support Tonix on various business initiatives

Necessary Skills and Abilities

• Dedicated team player able to thrive in a fast-paced, high-demand environment
• Comfortable working independently with minimal supervision
• Ability to adapt and use problem solving skills to resolve real time issues
• Excellent written and verbal communication skills are essential
• Strong planning and organizational skills
• Highly organized, results driven, problem solver, and collaborator
• Demonstrate ability to perform the essential duties of the position with or without accommodation
• Excellent customer service and soft skills when working with and responding to end user needs and questions

Educational Requirements

• Bachelor’s degree in computer science or 4 years of relevant experience preferred

Experience Requirements

• Ability to diagnose and troubleshoot basic technical issues across hardware, software, and network environments
• Basic proficiency in PC and laptop hardware, operating systems, software applications, telecommunications, and networking concepts
• Working knowledge of DNS, DHCP, Active Directory (AD), and basic network infrastructure
• Ability to safely lift, move, and install IT equipment weighing up to 50 pounds
• Ability and willingness to travel occasionally, as required

*Please note that Tonix does not offer sponsorship for this role.

Recruitment & Staffing Agencies

Tonix does not accept agency resumes unless contacted directly by internal Tonix Talent Acquisition. Please do not forward resumes to Tonix employees or any other company location; Tonix is not responsible for any fees related to unsolicited resumes.

Compensation & Benefits

Tonix provides a comprehensive compensation and benefits package which includes:

• Medical, Dental & Vision Insurance, Basic and Voluntary Life and AD&D Insurance, Short- and Long-Term Disability Insurance, Flexible Spending Accounts, Health Savings Account, and Employee Assistance Programs
• Pet Insurance
• Retirement Savings 401k with company match and annual discretionary stock options
• Generous Paid Time Off, Sick Time, & Paid Holidays
• Career Development and Training

Tonix provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, genetics, or any other characteristic protected by law.  In addition to federal law requirements, Tonix complies with applicable state and local laws governing nondiscrimination in employment.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, and training.  Tonix expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic, information, disability, veteran status, or any other characteristic protected by law.