Key Account Specialist (Store Operations)

At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together.

More than 1/3 of all food produced in the world is wasted. And that has a huge impact on the health of our planet. 10% of greenhouse gas emissions come from food waste and loss.

Through our marketplace app, we connect businesses that have unsold, surplus food, with consumers who can buy and enjoy it at ⅓ of retail value. We are a certified B Corporation with a mission to empower everyone to take action against food waste. Alongside our marketplace app, we create educational tools, explore new business solutions, and influence legislation to help reduce food waste.

We’re growing fast: Our community of 127 million registered users and 250,000 active partners across 20 countries, have together already saved over 480 million meals from going to waste 

Too Good To Go was named in FastCompany’s March 2022 list of the World's Most Innovative Companies, and was honoured to be included in TIME’s list of the 100 Most Influential Companies of 2022.

That means we’re looking for talented people with diverse skills and backgrounds to add to our growing team. That is where you come in: we’re looking for a Key Account Store Operations Specialists to join us in our Tokyo office 

Your mission:

Our Store Operations team holds responsibility for the engagement, experience and quality of our Key Account stores. As a Store Operations Specialist, you will work directly with these stores, building relationships with store managers and their staff, helping them to maximise the partnership with Too Good To Go and rescue as much food from going to waste as possible.

This is a brand new role at Too Good To Go Japan, so you will be playing a significant role in our growth and evolution in providing better than ever support and service to our food waste-fighting partners.

Your Role:

Reporting into a Business Development Manager, you will be working with a portfolio of our most prominent brands within your business segment. As well as working on numerous special projects across Our segments Grocery retail, Cafe chains, Petrol forecourts and Foodservice.

You will work in a hands-on, front-line capacity, ensuring our key partner stores have everything they need to succeed. You will report to one of the Senior Business Development Managers but as the marketplace is developing, you will also work directly with the other Business Development Managers , you will engage with the stores directly via phone and email to optimise store engagement, improve performance, and increase supply.Providing a smooth onboarding process for new stores using scalable tools and methods. A lot of this work will also be hands on.Support stores to use Too Good To Go and our systems, providing training to new managers and staff

• Engage store managers and staff on fighting food waste 

Ensure your stores are maximising their supply so no food is being wasted

• Identify feedback trends from conversations with stores, monitor their statistical data and escalate to the Business Development Managers. 
• Ensure stores have good experiences with our customers and take action to improve store quality
• Support with building presentations for a partner’s head office; highlighting anecdotal feedback and store performance 
• Administrative tasks, including mass updates for public holidays, and ensuring store information is up to date and accurate

We are looking for:

• Engaging Communicators: Confident individuals with exceptional communication skills especially on the phone and a knack for building rapport with diverse stakeholders.
• Team Players: Collaborative individuals who align with Too Good To Go's mission and enjoy sharing insights and best practices within a supportive sales environment.
• Results-Oriented Performers: Consistent achievers who excel at meeting both individual and team targets, driven by a desire for impact and continuous improvement.
• Data driven: An affinity working with data and the eagerness to learn
• Growth Mindset: Individuals who are adaptable, eager to learn, and committed to embodying our values as we navigate and grow the Japanese market.
• Ownership Mentality: Proactive self-starters who take accountability for their performance, effectively manage workloads, and communicate transparently with their managers.
• Repetitiveness: Comfort in handling repetitive tasks, knowing each task contributes to saving food from going to waste. And always looking for scalability of work.
• Resilience & emotional intelligence: an ability to bounce back when the going gets tough, support your team mates, and understand the needs of our partners.
• Business fluency in Japanese  

If you have:

• Conversational fluency in English
• An interest in business and sales and a desire to learn
• High energy and self-motivation
• First class communication skills - from listening to presenting ideas and persuading 
• Strong organisational and time management skills
• Driven not only by individual performance but also by the desire to see your team 

then we’d love to hear from you!

We recognise that every individual has a unique background that brings value, so we don’t require the following specific experience, but it would be nice if you have:

• Experience in a sales role, specifically where you have worked with existing customers over the phone and in person
• Experience working with data and turning raw data into meaningful actions and conclusions.
• Having worked with Salesforce is a plus, but any experience using a CRM tool will be useful.

Our values

• We Win Together
• We Raise the Bar
• We Keep It Simple
• We Build A Legacy
• We Care

What we offer

• A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and tangible impact in your role.
• The unique opportunity to join the pioneering team leading the expansion of a proven food surplus marketplace into Japan
• Working alongside an international community of users, partners and 1,200+ colleagues across 20 countries that are on the same important mission.
• Personal and professional development opportunities in a fast-paced scale-up environment.
• An inclusive company culture where you can bring your authentic self to work
• A strong, values-driven team culture where we celebrate successes and socialise with colleagues that care.

Benefits

• WORK FLEXIBLY: 
• Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave
• Health insurance and pension plans (subject to country of employment).
• Additional days off for significant life events
• CELEBRATE & SOCIALISE
• Regular social events like summer and winter parties.
• Coffee, snacks and fully-equipped kitchens.
• Get to know our community with a monthly free Surprise Bag
• Paid volunteer time through our Shareback volunteering programme
• Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups

A Movement for Everyone
We want to inspire and empower everyone to fight food waste together. With that mission, it’s only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we’re allowed to be ourselves, and we’re committed to a culture where all of us belong.
We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.