Logistics Specialist

🌏 Mission: At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together. More than 1/3 of all food produced in the world is wasted, which has a huge impact on our planet - 10% of greenhouse gas emissions, to be exact. 

🌱Product: Too Good To Go operates the world's largest marketplace for surplus food, where we connect food businesses with consumers who can buy and enjoy it at 50 %+ off retail value. Alongside our app, we create educational tools, operate an end-to-end surplus food management solution, and influence legislation to help reduce food waste.

📈 Scale: We’re growing fast: Our community of 133 million registered users and 261,000+ active partners across 20 countries, have together already saved 517+ million meals from going to waste - avoiding over 1.4M tonnes of CO2e from entering the Earth’s atmosphere! 

⭐️ Impact: We are a certified B Corp social impact company. Too Good To Go was named in Fast Company's list of the World's Most Innovative Companies and World Changing Ideas. We are also honoured to be included in TIME’s 100 Most Influential Companies. Most recently, we won Apple’s coveted Cultural Impact Winner. 

Your mission

Our “Too Good To Go Parcel” business is a transformative solution that enables food manufacturers to effectively reduce food waste while extracting value from surplus food. Through direct purchasing from food manufacturers, Too Good To Go carefully curates and assembles the purchased products into “Too Good To Go Parcels”, which are then offered to our users at a discount of ~50% off of original retail. Sold through our existing B2C marketplace, customers can opt to have their parcel conveniently delivered to their doorstep or pick it up from a nearby location, creating a surprise element as customers unbox their Too Good To Go Parcel. Instead of allowing these products to go to waste, manufacturers significantly decrease their environmental impact, optimise their revenue by maximising the value of saved food, and enhance product visibility in the market.

The Logistics Specialist is responsible for our logistics operation within a given market. In this role, you will manage our 3PLs and other logistics partners, and work closely with our internal Commercial, Planning, Finance and CX teams. You ensure efficient inbound, production and outbound flows, as well as daily stock and invoice control. You report directly into the Cluster Logistics Manager.

Your role

• 3PL Management: you are responsible and accountable for the daily planning, management and optimisation of all logistics, transportation and warehouse related activities within your market. You manage the capacity and performance of your 3PLs/last mile carriers, ensuring exceptional levels of performance and adherence to agreed SLA’s.
• Inbound operations: Manage the daily flow of inbound orders, liaise with suppliers / freight forwarders / 3PL, arrange inbound transport where necessary, to ensure goods are received in a timely manner, with minimal discrepancies. Provide daily reporting to our Commercial team.
• Inventory Management: Maintain inventory data with great accuracy, including management of master data, stock counts and reconciling stock levels daily/weekly/monthly.
• Production & Warehousing: Plan capacity with our 3PLs and manage daily/weekly Production runs. Ensure the 3PL adheres to the production plan and provide daily reporting to our Planning team.
• Outbound operations & Customer Support: Ensure our customers are satisfied with their orders delivered on time in full. Work with Last mile carriers to improve the delivery experience and reduce contact & refund rates. Handle logistics-related escalations from CX.
• Invoice & Cost Control: Track, control and approve/dispute supplier invoices and logistics invoices to ensure on-time payment. Identify cost-saving opportunities.
• Performance & Process improvement: Monitor and evaluate logistics performance metrics. Prepare reports on key performance indicators (KPIs) and assist in recommending/implementing performance improvements (especially process and tools improvements). Work closely with your internal and external partners to continuously improve and enforce logistics processes.
• Cross-functional collaboration: engage daily with our external teams (3PL) and internal teams (Commercial, Planning, Finance, CX etc) to ensure smooth operations. Provide proactive reports, anticipate on issues/problem-solving, and work with a high sense of urgency.

Requirements

• Prior experience working with a 3PL and in an e-commerce operations function is essential - ideally acquired within a B2C / retail environment
• Strong organizational skills & attention to detail - you are comfortable prioritising tasks, managing time effectively, and managing a large amount of data
• Strong communication skills - you are at ease communicating with our 3PLs, our suppliers and our internal teams on a daily basis, by phone, email and Slack
• Critical thinking, solutions-oriented and proactive
• You are fully proficient in Dutch and fluent in English
• Previous experience managing last mile carriers is a benefit
• Experience of working in an international setting, in a fast-paced environment will be a plus!

Our values

• We win together: Food waste is a big beast to fight. We believe in a #oneteam.
• We raise the bar: We always push for more. We work smart, smash barriers and elevate one another.
• We keep it simple: Our ambitions are bold but our solutions are simple.
• We build a legacy: We’re proud of the change we’re driving.
• We care: We always look out for each other. Caring is also about the way we do business. We do the right thing.

Benefits

• Flexible Work & Time Off
  • Enjoy hybrid working from our great offices, at home or abroad
  • Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave
  • Health insurance and pension plans (subject to country of employment
  • Additional days off for significant life events
• Connection & Community
  • Regular social events like summer and winter parties
  • Coffee, snacks and fully-equipped kitchens
  • Get to know our community with a monthly free Surprise Bag
  • Paid volunteer time through our Shareback volunteering programme
  • Get involved and connect with our teammates around the world in our P.R.I.D.E., Women in the Workplace, Global Majority Voices, and Functionally Diverse Employee Resource Groups (ERGs)

How to apply

• We are passionate about recruitment and grateful for your interest! Please carefully read everything written above and check out our website and international media to get a good overview of Too Good To Go.
• Submit your Resume and Cover letter in English.
• Please note that we only accept applications coming through our platform. Resumes and/or Cover Letters will not be accepted by email or LinkedIn direct messaging.
• The application process consists of a short video call with Talent Acquisition, followed by an interview with the hiring manager, a case study and a final interview with the Head of Logistics.

#LI-LO1

#LI-Hybrid

A Movement for Everyone
We want to inspire and empower everyone to fight food waste together. With that mission, it’s only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we’re allowed to be ourselves, and we’re committed to a culture where all of us belong.
We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.