Technical Writer

We're quickly growing and super excited for you to join us!

Technical Writer

Location: Boston

About Topsort: The #1 Retail Media Infrastructure Company

We empower omni-channel retailers, marketplaces, and delivery apps in 40+ countries with AI-driven, privacy-first ad tech—helping them scale and optimize retail media like never before.

At Topsort, we’re customer-focused, product-led, and committed to privacy by design. Our mission? To make advertising smarter, intuitive, and actually cool—without the creepy tracking (except for chocolate chip cookies 🍪).

We’re redefining e-commerce growth with our next-gen media infrastructure:

🔹 Democratizing auction-based ad tech—the backbone of Amazon, Google, and Meta ads
🔹 AI-powered, privacy-first advertising using cutting-edge machine learning

About the Role

We’re looking for a motivated, experienced, and creative Technical Writer to join our growing Engineering team in the US!

As a spokesperson 💬 for Topsort’s retail media APIs and products, you’ll turn complex concepts into engaging, visually appealing narratives. We want someone with a strong aesthetic sense and a creative mindset who can craft compelling stories that make our technology both accessible and exciting.

If you love storytelling and translating tech into impact, we’d love to hear from you! 🚀

What You’ll Do:

• Craft Engaging Documentation – Develop, refine, and maintain user guides, API documentation, and onboarding materials that make complex ideas easy to grasp.
• Tell the Story of Our Tech – Go beyond traditional documentation—weave a compelling narrative that not only informs but also captivates users, making their learning experience seamless and enjoyable.
• Collaborate with Experts – Work closely with developers, engineers, and product teams to deeply understand the technology and translate it into well-structured, easy-to-follow documentation.
• Keep the Story Fresh – Ensure all documentation evolves with our product, staying up to date with the latest features, changes, and improvements.
• Set the Standard – Maintain clarity, consistency, and usability across all materials, ensuring that Topsort’s documentation stands out in both accuracy and engagement.
• Enhance User Experience – Conduct usability testing and feedback sessions to continuously improve the readability, accessibility, and impact of your work.

Requirements

• Education: Bachelor's degree or equivalent in a STEM field.
• Experience: Previous experience as a Technical Writer or in a similar role.
• Communication: Excellent written and verbal skills, with the ability to explain complex technical concepts to diverse audiences.
• Attention to Detail: Meticulous and thorough in documentation.
• Tools & Tech: Familiarity with documentation tools like Microsoft Word, Google Docs, and CMS platforms.
• Collaboration: Strong interpersonal skills to work effectively across teams.
• Work Setup: Onsite in Boston office 4 days a week.
• Bonus: Front-end development knowledge is a plus.

Topsort Culture

If you’re feeling like just another cog ⚙️ in the machine—where decisions are made above you, impact feels diluted, and you’re competing internally as one of thousands—then it’s time for a change.

At Topsort, your ideas don’t get lost in layers of approval. You’ll have direct access to C-level leaders, the ability to make real impact fast, and the chance to shape the market at an accelerated pace. We only hire the best—people with a sports spirit, a shark mindset, and a drive to win externally while collaborating internally.

• Direct and Speedy: We work hard, set aggressive goals and execute flawlessly to accomplish them. We give candid feedback, push each other to set higher goals and produce more impact by always thinking “how do we do this faster and better”
• Constant Improvement: The best way to grow is by doing. Topsort team is made of action-driven, intelligent, and curious individuals who are constantly seeking improvements and reinventions that lead to a better output and never content with the status quo.
• Embrace a Sports Team Mentality: We are all helpful and collaborative internally. You are ultimately surrounded by just different people that are all here to help you get the job done and shine as a team. 
• Silicon Valley to the World: We were born in the pandemic by Stanford and Harvard alum cofounders who offer remote-working options with coworking memberships and (at least) once a year in person offsite gathering. You’ll be welcomed by coworkers in 11 countries that all bring a unique perspective to the company from day 1.
• Valued for Your Individuality: From personalized birthday gifts to work anniversaries, and management training program or in-person gatherings or career talks and mentorships, part-time DJs and tik-tok vloggers are also commercial leaders and technical staff at Topsort. We don’t take management with a cookie cutter approach - but rather we cherish your quarks and think it makes us stronger. 

Topsort is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Do you sound like the right fit? Let's dive right in!