Back to jobs
New

Trade Desk Manager - Topstep Brokerage

United States

Summary  

The Trade Desk Manager is responsible for overseeing the daily operations of the Trade Desk Specialist team and ensuring a seamless and professional client experience. This role requires strong leadership skills, a comprehensive understanding of brokerage operations, and an ability to manage a dynamic team. The manager will work closely with clients, internal teams, and brokerage partners, ensuring compliance with industry regulations and company standards. The ideal candidate will be adept at coaching, supporting the team, and addressing client inquiries while ensuring high-quality service and operational efficiency. 

Key Responsibilities  

  • Supervise and manage the day-to-day activities of the Trade Desk Specialist team to ensure high-quality client support and operational efficiency.
  • Serve as the primary point of escalation for complex client inquiries, ensuring prompt resolution of issues and maintaining a client-first mindset.
  • Monitor team performance, including client call/email response times, and ensure adherence to internal procedures, compliance standards, and operational best practices.
  • Maintain oversight of client account processes, including onboarding, trade execution, and margin-related inquiries.
  • Ensure team members are trained and well-versed in the firm’s platforms (e.g., CQG, TradingView, T4, TT), tools, and operational procedures.
  • Foster a collaborative environment within the team and across departments to ensure smooth handling of account-related actions, including opening, updates, and closures.
  • Stay up to date with industry regulatory requirements, including NFA and CFTC guidelines, and ensure team compliance with all applicable rules.
  • Participate in and lead ongoing training initiatives, ensuring the team’s professional growth and knowledge of industry trends, product updates, and trading platforms.
  • Manage administrative tasks and special projects as assigned by senior leadership.
  • Contribute to the firm’s strategic goals by improving workflows and processes, enhancing team performance, and supporting company initiatives.
  • Work closely with senior management to help optimize trade desk operations and implement best practices.
  • Monitor open exposure and risk, working with specialists to mitigate potential issues and ensuring client accounts are properly managed.
  • Build out, maintain, and oversee execution of Contingency Plan. 

Required Qualifications and Key Competencies 

  • 5+ years of live futures trading industry experience on the professional or institutional side
  • 3+ years of management experience
  • Series 3 License Required
  • Bachelor's degree or equivalent experience
  • Proven experience in managing or supervising a team in a financial services or brokerage environment, with a strong understanding of futures markets.
  • In-depth knowledge of trading platforms (e.g., CQG, TradingView, T4, TT) and CRM systems.
  • Excellent verbal and written communication skills, with the ability to articulate complex issues clearly to both clients and team members.
  • Strong leadership and team management skills, with a focus on coaching and performance development.
  • Exceptional attention to detail, organizational skills, and the ability to manage multiple priorities in a fast-paced environment.
  • Demonstrated ability to resolve complex client issues and escalate when necessary.
  • Track record of providing a positive and effective experience for clients and customers, ensuring satisfaction and long-term relationships.
  • Familiarity with regulatory requirements (NFA, CFTC) and a strong commitment to compliance standards.
  • Proficient with Microsoft 365 and other business management software.
  • Client-focused mindset with a proactive, problem-solving approach.
  • Ability to collaborate effectively across departments and with external partners to ensure client satisfaction and operational success. 

 

New Hire Base Salary Range

  • $90,000-$110,000
  • Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.
  • The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors.

Eligibility & Location Restrictions:
We are currently unable to hire candidates residing in the following states: California and Montana. If you are located in one of these states, we encourage you to check back in the future for opportunities as our hiring policies may change.

Equal Opportunity Employer

Topstep is an Equal Opportunity Employer. We are committed to fostering an inclusive environment where all employees and applicants are valued. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status, in compliance with applicable federal, state, and local laws.

Interested in the role? Apply today with your resume and cover letter!

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Topstep’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.