Manager of Internal Communications & Employee Engagement

Summary
The Manager of Internal Communications & Employee Engagement drives clarity, connection, and culture across Topstep. This role ensures that employees — across all entities— understand the company’s priorities, feel informed, and are inspired to engage through consistent, transparent, and creative communication. We’re looking for someone who brings people and stories to life — who can turn strategy into connection and make every employee feel part of something bigger. In this role, you’ll be both the voice and heartbeat behind Topstep’s culture: shaping how we communicate, celebrate, and come together.

Key Responsibilities

Internal Communications & Storytelling

• Drive clarity, connection, and consistency across every internal message at Topstep.
• Lead Topstep’s internal communications strategy across all channels and audiences — ensuring messages are clear, aligned, and purpose-driven.
• Write, edit, and produce compelling content that informs, inspires, and builds trust — from leadership updates and People announcements to all-hands moments and business storytelling.
• Develop and manage communication frameworks for org updates, company priorities, and key initiatives.
• Own and optimize Topstep’s internal channels (Slack, Notion, Workvivo, Intranet) — creating tone guidelines, governance models, and best-practice playbooks.
• Maintain a consistent internal narrative that reflects our values, amplifies our goals, and strengthens our culture.

Employee Engagement & Culture

• Design and lead engagement campaigns, recognition programs, and storytelling initiatives that bring our culture to life.
• Collaborate with the People, Marketing, and Leadership teams to showcase voices, wins, and stories from across the organization — serving as a bridge between leadership vision and the employee experience.
• Launch and sustain a central hub for recognition, engagement, and connection — the home base for Topstep culture.
• Use data and insights from pulse surveys, participation rates, and feedback loops to continuously improve how we communicate and connect.
• Champion Topstep’s values in every message and experience, ensuring everyone feels informed, valued, and proud to be part of our story.

Events & Connection

• Plan and execute company-wide events — both virtual and in-person — that celebrate our people and deepen connection (e.g., Culture Club events, Leadership Summits, “Let’s Get Together” sessions, milestone celebrations).
• Collaborate across teams to align event themes with business priorities and cultural initiatives.
• Create and manage an annual calendar of connection — integrating communications, events, and engagement moments around key company milestones.

Required Qualifications and Key Competencies 

• 5+ years of experience in internal communications, employee engagement, or culture-focused roles — ideally in a dynamic or fast-growing organization.
• Proven ability to craft clear, compelling, and authentic communications across multiple channels (Slack, intranet, newsletters, town halls, etc.).
• Strong writing, editing, and storytelling skills — with a knack for turning complex topics into messages people want to read.
• Experience managing or partnering on employee engagement initiatives, recognition programs, or culture campaigns.
• Demonstrated success in planning and executing company-wide events (virtual and in-person) that build connection and community.
• Proficiency with modern collaboration tools (Slack, Notion, Google Workspace, Workvivo, Paylocity, or similar).
• Ability to manage multiple priorities with strong attention to detail, organization, and follow-through.
• Comfort working in a cross-functional environment, collaborating with senior leadership, People, Marketing, and Product teams.
• Experience measuring communication effectiveness and using data to improve engagement and clarity.

Preferred Skills 

Experience implementing or managing Workvivo, Notion, or similar internal communication / engagement platforms.

• Background in change management communications or supporting organizational transformation initiatives.
• Strong grasp of employer branding and the connection between internal and external storytelling.
• Experience producing or managing internal newsletters, podcasts, videos, or live town halls.
• Familiarity with survey tools and translating engagement data into action.
• Understanding of design and brand alignment — can collaborate with creative teams to make internal content visually engaging.
• Comfortable crafting executive messaging, speechwriting, or leadership communications.
• Prior experience in People Operations, HR, or Marketing within a high-growth or tech-oriented organization.
• Knowledge of crisis communication protocols and ability to maintain calm, clear messaging during incidents.
• Passion for fostering connection, transparency, and belonging in remote or hybrid teams.

Company Culture & Perks

• Topstep is an engaging working environment which ranges from fully remote to hybrid. We foster a culture of collaboration with cameras on during meetings and a robust Slack environment for communication. 
• 10 Company paid Holidays and generous Family Leave. Paid time off is accrued monthly.
• Competitive 401(k) matching, health, dental, and vision insurance is offered for full time employees 
• Vacations are encouraged with a bonus for taking 5 consecutive days. Employee referrals are bonused. Topstep offers a food and groceries budget and contributes towards health and wellness.

New Hire Base Salary Range

• $105,000-$120,000
• Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.
• The compensation offered will take into account internal compensation structure and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors.

Equal Opportunity Employer

Topstep is an Equal Opportunity Employer. We are committed to fostering an inclusive environment where all employees and applicants are valued. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status, in compliance with applicable federal, state, and local laws.

Interested in the role? Apply today with your resume and cover letter!