Customer Service Representative

Toradex is a global company strongly focused on engineering & technology. We’re powered by a diverse & uniquely gifted workforce. We pursue the best people to propel our innovative vision of embedded computing and IoT. If you’re interested in being a driving force at an agile technology company, engineering clever computing solutions & helping other companies bring their products to life, we should talk.

About the Role

The Global Distribution Customer Service Representative is responsible for supporting Toradex global distributor network by ensuring smooth order processing, efficient communication, and high-quality customer service. This role acts as a key operational interface between Toradex and channel partners to ensure timely and accurate fulfillment of customer requirements.

The successful candidate will be joining a growing and dynamic Channel Management team and will report directly to the Global Distribution Channel Manager. This is an exciting opportunity to contribute to the continued expansion of Toradex’s global channel business in a fast-paced, international environment.

Toradex is one of the global leaders in embedded computing and System on Modules, trusted by customers worldwide for delivering reliable, high-quality, and long-lifecycle embedded solutions. The company is known for its strong engineering culture, customer-centric approach, and commitment to innovation.

Beyond technology, Toradex fosters a friendly, open, and collaborative culture where teamwork, transparency, and continuous learning are actively encouraged. Employees are empowered to take ownership, make an impact, and grow within a supportive and international environment.

Roles & Responsibilities

• Manage end-to-end order processing for global distribution partners
• Serve as the primary point of contact for distributor inquiries related to orders, availability, pricing, and logistics
• Monitor order status, delivery schedules, and proactively communicate updates or potential delays
• Support resolution of order discrepancies, returns (RMA), and shipment issues
• Ensure accurate data entry and maintenance of ERP/CRM systems
• Manage the registration approval process for distribution opportunities
• Collaborate with logistics providers to ensure smooth shipment execution and documentation compliance
• Identify process improvements to enhance efficiency and customer experience
• Ensure adherence to company policies, export regulations, and compliance requirements

Skills

• 2–5 years of experience in customer service, order management, or supply chain operations (preferably in a global distribution environment)
• Excellent communication skills in English (additional languages are an advantage)
• Available to work Hybrid from Toradex Office in Campinas/SP.
• Strong understanding of order-to-cash processes
• Solid understanding of B-2-B environment
• Experience working with ERP/CRM systems
• Strong interpersonal skills
• Strong organizational skills with the ability to manage multiple priorities
• High attention to detail and accuracy in data handling
• Ability to work in an international environment

What we offer

• An agile and inter-cultural work environment
• Working with latest IoT computer technology in an international environment
• Participation in defining processes and your working environment
• Contemporary employment conditions, modern office space and a flexible working environment
• Opportunities for your personal development
• Meal allowance (flash card)
• Health and dental care
• Flexible working hours
• Parking space
• Anniversary day off

Disclaimer: This is not a temporary role. It is a long-term, full-time opportunity.

Toradex is a leader in embedded computing, serving innovative products to industrial, medical, automotive & IoT companies creating feature-rich & intelligent systems for demanding applications, e.g. supercars, self-driving tractors, patient monitoring systems – to name a few.

We provide effective & robust embedded computing solutions and strive for the best development experience in the industry with a focus on intelligent hardware design, innovative software solutions & free comprehensive support. Our relationship with our customers ensures that we all succeed and it allows us to participate in the realization of incredible new products. Our products are directly sold to more than 3'000 industrial customers in over 70 different countries worldwide.

For more information

• Visit our Homepage: www.toradex.com
• Connect with us and join our community!: https://community.toradex.com
• Our YouTube Channel