IT Specialist

About the Company

At Torc, we have always believed that autonomous vehicle technology will transform how we travel, move freight, and do business.

A leader in autonomous driving since 2007, Torc has spent over a decade commercializing our solutions with experienced partners. Now a part of the Daimler family, we are focused solely on developing software for automated trucks to transform how the world moves freight.

Join us and catapult your career with the company that helped pioneer autonomous technology, and the first AV software company with the vision to partner directly with a truck manufacturer.

Join our IT Operations Teams where you will be supporting and optimizing mission-critical Information Technology (IT) services.

 What you will do: 

Helpdesk - Communication, Response and Escalation

• Responsible for triaging incoming requests through multiple input channels.
• Troubleshooting and/or escalation to Systems Administration/Engineering team as needed.
• Training end-users on systems use and operations from our wide range of technologies and solutions.
• Working with end-users to determine and translate needs into actionable items.
• Using and contributing to our internal knowledgebase, providing both internal as well as user- facing documentation as appropriate.
• Using remote support tools to empower an extremely mobile workforce.
• Participating in an on-call/after-hours rotation.
• Assisting with inventory maintenance and records of all hardware and software.
• Maintaining ticket hygiene and asset inventory updates in centralized systems.

 IT Support

• Deploying, reimaging, upgrading and troubleshooting end-user equipment.
• Assisting with our conference room solutions.
• Providing support for general needs such as cable/adapter procurement.
• End-user work area setup and upgrading.
• Assist our Systems Administration/Engineering team with racking server and network gear.

What you will need to Succeed: 

Education, Licensing, and Certifications Required

• Associates degree in Computer Science, Information Technology, related field of study, or equivalent training and experience in an IT support environment.
• Relevant certifications are a plus – ITIL v3/v4, CompTIA A+, Network+, Linux+, Security+ or similar.
• Legally entitled to work in Canada.

Experience, Knowledge, Skills, and Abilities

• 2+ years of experience in helpdesk position assisting end-users with IT troubleshooting and problem solving in a team setting.
• Both Microsoft Windows, Mac OS, and Linux experience strongly preferred.
• General understanding of Active Directory, Azure Active Directory, Office 365.
• Proven experience in troubleshooting.
• Foundational knowledge of networking principles, VoIP support and virtualization technologies such as VMware and/or VDI environment support.
• Exposure to compliance and security standards; basic knowledge of ISO/IEC 27001, NIST 800-53, or similar information security standards.
• Bilingual (French/English)

Perks of Being a Full-time Torc’r

Torc cares about our team members, and we strive to provide benefits and resources to support their health, work/life balance, and future. Our culture is collaborative, energetic, and team focused. Torc offers:  

• A competitive compensation package that includes a bonus component and stock options
• 100% paid medical, dental, and vision premiums for full-time employees  
• 401K plan with a 6% employer match
• Flexibility in schedule and generous paid vacation (available immediately after start date)
• Company-wide holiday office closures
• AD+D and Life Insurance 

At Torc, we’re committed to building a diverse and inclusive workplace. We celebrate the uniqueness of our Torc’rs and do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, or disabilities.

Even if you don’t meet 100% of the qualifications listed for this opportunity, we encourage you to apply.