We’re on the lookout for a talented Senior Technical Writer to join our fast-growing company and dynamic Knowledge Experience team. You'll play a key role in creating and maintaining the documentation and learning resources that empower our customers. If you're an experienced technical writer with a passion for technology, curiosity, and a fun, team-oriented attitude, we want to hear from you!
What You’ll Be Doing:
- Become a key player on our one-of-a-kind team, where we come together to make magic happen!
- Take ownership of the documentation process, from initial design to final release.
- Work closely with product management, engineering, and field engineering teams to gain a deep understanding of the product and customer needs, ensuring the creation of documentation that is accurate, comprehensive, and user-friendly.
- Manage updates and revisions for existing documentation, including release notes and user guides.
- Maintain consistency and quality across all product documentation.
- Prioritize the documentation pipeline by balancing urgent issues with long-term projects, while efficiently managing escalated documentation requests.
The Ideal Candidate:
- A dedicated team player with a go-getter attitude, self-motivation, and natural curiosity.
- 5+ years of experience as a technical writer.
- Strong ability to grasp complex technical concepts and communicate them in a clear and simplified way.
- Exceptional attention to detail with excellent task prioritization skills.
- Outstanding written and verbal communication skills in English.
- Experience working in a B2B SaaS company is a plus.
- Familiarity with the cybersecurity industry is a plus.
- Proven experience documenting APIs is a plus.
Come join us and help shape the future of our documentation!
As an equal opportunity employer, we are committed to a team defined and empowered by diversity. We consider qualified applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
