Back to jobs
tags.new

Senior Technical Business Analyst

Mexico City Office

Job Title:  Technical Business Analyst

Introduction:

Toshiba Global Commerce Solutions is seeking a Technical Business Analyst who will work with retail clients to understand their needs and define business requirements and use cases, bridge gaps between the client and development staff, and collaborate with the project team to ensure requirements are clear and prerequisites are met.  The Business Analyst will work with the technical team and assist with backlog grooming while understanding client priorities in support of Toshiba’s strategic products for the worldwide retail market.  In addition, this position requires someone to aid in the creation of documentation to be used by the Professional Services BA team in support of the implementation of Toshiba’s core application.

Our organization provides software solutions for some of the world’s largest retailers, partnering with brands like Walmart, Kroger, Wayfair, and Costco to deliver innovative consumer experiences leveraging a wide range of technologies.

The candidate will be part of a cross-functional team responsible for planning, developing, and releasing the software solutions to the market. You'll develop and nurture key relationships with product, program management, business partners, services, finance, procurement, and other supporting groups to ensure the timely release of solutions that will fully satisfy demanding customer expectations.

This position requires a strong technical background with knowledge of Agile software development processes as well as an understanding of traditional waterfall methodologies. This position is client facing requiring a deep understanding of requirements and business drivers for Toshiba’s products and solutions. 

Responsibilities of the Technical Business Analyst:

  • Build and manage client relationships to influence and drive change.
  • Managing a client’s project backlog and ensuring it’s transparent, visible and clearly communicated with an understanding of what the client needs and why it is needed.
  • Translates clients’ business requirements into features and stories that are ready for development including acceptance criteria to clearly communicate the definition of done.
  • Deep understanding of Toshiba applications to influence client decisions. Responsible for defining requirements and use cases.
  • Work with the technical team and product owner to prioritize the requests, outline the acceptance criteria, and flush out the use cases. 
  • Support the development team during sprint execution in clarifying any business-related questions. 
  • Support the generation of the user’s guide and other customer facing material. 
  • Create documentation to support the product implementation of Toshiba products for professional services.
  • Up to 25% travel


Required Skills:

  • 6+ years - Experience as a Technical Business Analyst or Business Systems Analyst   
  • Experience managing external stakeholders
  • Experience with software development teams and projects.
  • Excellent communication skills, both written and verbal.
  • Good analytic and logical problem-solving skills.
  • Strong collaborative and teamwork-oriented skills.
  • Experience in Agile development methodologies.
  • Experience in creating product documentation.

Preferred Skills:

  • Bachelor's degree
  • Domain knowledge in the area of Retail, software engineering or technical business analysis

About the Company:

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy.

We offer:

  • Career plan and real growth opportunities
  • Constant training, tutoring, online corporate courses, eLearning and more
  • Pleasant work environment (game room, nap area, amenities and more).
  • Flexible work hours and dress code
  • Hired directly by Toshiba and 100% under payroll
  • Benefits of the law (IMSS, INFONAVIT, December day voucher, vacation voucher)
  • Major and Minor medical expenses insurance: Life, major medical expenses with dental and visual coverage. (For the employee and direct family members)
  • Savings fund for employees, capped at the limit of the law
  • Grocery coupons
  • 12 days of vacation plus 6 floating days
  • Relocation bonus

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation.

 

DIVERSITY, EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future

 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Toshiba Global Commerce Solutions - External’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.