Sr Technical Product Owner

Toshiba Global Commerce Solutions is hiring a Technical Product Owner (TPO) for its System Software Portfolio team based in Guadalajara, Mexico. This position is central to driving the strategy, prioritization, and delivery of Toshiba’s software components that enable retail systems to perform reliably, efficiently, and seamlessly across a wide variety of hardware configurations. 

The TPO will own the roadmap and cross-functional execution for three key areas: 

• Drivers and Utilities – A suite of POS drivers and utilities—including device communication drivers, hardware monitoring tools, firmware updaters, and configuration utilities—for seamless integration, maintenance, and performance optimization. 

• UPOS/JavaPOS/JavaPOS for Android – Toshiba’s UnifiedPOS implementations, including JavaPOS for Windows, OPOS, and JavaPOS for Android, which provide standardized, OS-independent APIs for retail POS device integration across Windows, Linux, TCx Sky, and Android environments. 

• Diagnostics – A diagnostics package that enables troubleshooting, firmware updates, and configuration of POS and Self-Checkout hardware, independent of the installed operating system. 

This role demands strong product leadership, technical fluency, and disciplined execution within a portfolio-driven environment—ensuring all priorities align to the company’s long-term platform and strategy as defined by the TGCS PLMs and Portfolio team. 

Key Responsibilities 

Product Strategy & Roadmap 

• Define and evolve the roadmap for Drivers & Utilities, UPOS/JavaPOS, and Diagnostic capabilities aligned with customer, hardware, and business requirements. 

• Manage full product lifecycle: feature planning, versioning, general availability, patch cadence, and end-of-life strategy. 

• Participate actively in Agile ceremonies including increment planning, backlog refinement, sprint reviews, and retrospectives 

• Conduct market research, gather customer feedback, and perform competitive analysis to identify opportunities for differentiation and continuous improvement. 

Cross-functional Collaboration 

• Work closely with Hardware Product Managers, Architecture, Engineering, QA, and Program Management to ensure high-quality and timely releases. 

• Partner with Sales, Solutions, and Marketing to ensure consistent messaging and enablement. 

• Collaborate with peripheral device vendors and internal platform teams to ensure seamless integration and hardware compatibility. 

Customer & Partner Engagement 

• Lead customer-specific initiatives and roadmap alignment for hardware integration, diagnostics capabilities, and new feature requests. 

• Engage with strategic customers and partners to support field escalations, configuration requirements, and deployment planning. 

• Represent the voice of the customer in internal planning, development, and release prioritization. 

Product Metrics & KPIs 

• Track software adoption, version penetration, support case trends, and diagnostic tool usage. 

• Define and monitor KPIs for release velocity, product quality, integration success, and customer satisfaction. 

• Report progress and insights to executive leadership in regular portfolio and roadmap reviews. 

Technical Ownership & Architecture Alignment 

• Serve as the technical authority for Drivers, UPOS/JavaPOS, and Diagnostics software, ensuring architectural alignment with Toshiba’s platform strategy and hardware roadmap. 

• Collaborate with system architects to define and evolve software interfaces, communication protocols, and integration patterns for cross-platform compatibility (Windows, Linux, Android, TCx Sky). 

• Drive the adoption of modern software engineering practices in driver and diagnostic tool development, including modularization, CI/CD pipelines, and automated testing frameworks. 

Driver & Middleware Integration 

• Define and validate low-level hardware interaction requirements, including USB, serial, and network-based communication protocols for retail peripherals (printers, scanners, scales, etc.). 

• Work with engineering teams to ensure robust implementation of device drivers, middleware layers, and abstraction APIs that support plug-and-play functionality and dynamic configuration. 

• Oversee the integration of third-party and OEM drivers into Toshiba’s software stack, ensuring compliance with UnifiedPOS standards and platform-specific constraints. 

Diagnostics & Firmware Management 

• Define technical requirements for diagnostics tools, including hardware health monitoring, firmware version detection, and remote update capabilities. 

• Collaborate with firmware teams to ensure diagnostics software can interface with embedded systems for real-time telemetry, error logging, and recovery workflows. 

• Lead initiatives to enhance diagnostic coverage, including predictive failure analysis, device self-tests, and integration with enterprise monitoring systems. 

Platform Compatibility & Testing 

• Define and maintain a matrix of supported hardware/software configurations, ensuring consistent behavior across operating systems and device generations. 

• Partner with QA to develop automated test suites for regression, performance, and compatibility testing of drivers and diagnostic tools. 

• Support the creation of emulation environments and virtual testbeds to accelerate development and validation cycles. 

Security & Compliance 

• Ensure all software components meet Toshiba’s security standards, including secure boot, signed drivers, and encrypted firmware updates. 
• Collaborate with InfoSec and compliance teams to address vulnerabilities, maintain audit trails, and support regulatory certifications (e.g., PCI, GDPR). 

Qualifications 

Required 

• Bachelor’s degree in computer science, Engineering, or a related field. 

• 5+ years of experience in Agile product management or ownership, including 3+ years in device-level software or system integration. 
• Proven ability to own and manage a product backlog, write clear and concise technical user stories, define acceptance criteria, and work closely with R&D teams to deliver iterative value. 
• Familiarity with UnifiedPOS standards and implementations. 

• Experience working in Agile/Scrum environments with tools like Jira, Confluence, and GitLab. 

• Fluent in both English and Spanish, with strong communication and collaboration skills. 

Preferred 

• Prior experience in driver development, hardware diagnostics, or firmware integration projects 

• Prior exposure to retail technology, self-checkout systems, or I/O device integration. 

• Understanding of driver development lifecycles, USB/serial protocols commonly used in retail systems, and embedded firmware dependencies. 

• Experience supporting customer deployments and hardware-software compatibility programs. 
• • Strong technical understanding of POS hardware, device drivers, and software integration frameworks. 

 

Soft Skills 

• Strategic thinker with a customer-first mindset and the ability to drive clarity from ambiguity. 

• Strong communicator—able to influence and align technical and non-technical stakeholders in both English and Spanish. 

• Organizationally adept with experience coordinating across silos and international teams. 

• Comfortable presenting to executive audiences and representing the product externally.