Back to jobs

Reporting Analyst

CDMX, MEX

The Reporting Coordinator is responsible for overseeing data processing, reporting, and analysis to ensure leadership has a clear, data-driven view for decision-making. This role involves managing and optimizing reporting processes, creating insightful reports, and monitoring key performance indicators (KPIs) to assess business performance. The Coordinator will work closely with the service department, collaborating daily with service leaders to provide strategic insights, such as workforce utilization percentages and service request resolution times, while also supporting continuous improvement initiatives.

Main Responsibilities:

  • Oversee the creation, development, and maintenance of reports, datasets, ad hoc requests, and dashboards for service managers and leadership using system tools and databases.
  • Ensure data accuracy and consistency while monitoring reporting performance against agreed service industry metrics.
  • Lead the development of new Tableau dashboards, complex data projects, automation of current reports, and identification of future reporting needs related to the service business.
  • Provide training, mentorship, and guidance to Data Analysts and service leaders, fostering a data- driven culture within the organization.
  • Actively participate in business analysis activities, operational reviews, and meetings with service leaders to present insights and gain a deep understanding of the business from an operational perspective.
  • Translate business requirements into clear specifications to develop the necessary reports and dashboards, integrating data from multiple sources.
    Identify opportunities for process improvement and efficiency in reporting and data management.
  • Collaborate with cross-functional teams to support continuous improvement initiatives & perform other duties as assigned.

Areas of Expertise & Special Skills:


•    4+ years of experience in reporting, data analytics, and business intelligence.
•    Bachelor’s degree in Computer Science, Business, or a related field, or an equivalent combination of education and experience.
•    Strong understanding of the service industry and operational cost structures, with the ability to analyze and optimize performance metrics.
•    Advanced experience with reporting tools such as Tableau, Power BI, SSMS, VBA, and Visual Studio (preferred).
•    Expertise in automation and process optimization for enhanced efficiency in reporting and data management.
•    Financial acumen, including understanding of financial statements and general ledger principles.
•    Strong problem-solving skills, with a proactive approach to process improvement and data-driven decision-making.
•    Project management abilities, ensuring timely execution of reporting initiatives and strategic analysis.
•    Ability to communicate complex data insights effectively, including creating presentations for executive leadership.                                                                                  Excellent attention to detail, ensuring data accuracy and consistency in all reporting and analytics activities.

We Offer

  • Hired directly by Toshiba and 100% under payroll.
  • Benefits of the law (IMSS, INFONAVIT, December day voucher, vacation voucher)
  • Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
  • Minor medical expenses insurance.
  • Savings fund for employees, capped at the limit of the law.
  • Grocery coupons.
  • Pension plan.
  • 12 days of vacation plus 6 floating days.

 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Toshiba Global Commerce Solutions - External’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.