Collection Analyst

The company.

Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous learning.

Our people.

At Toshiba, all team members are empowered to take responsibility and develop innovative solutions to our customers' most challenging problems. To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration.

What will you bring to the team.

Responsible for managing the collections and resolution activity of an assigned portfolio of customers.  Responsibilities include collecting on past due invoices, resolving customer disputes, uploading invoices into vendor portals, and reducing accounts receivable delinquency. The candidate must possess strong interpersonal skills, be able to build cross-functional relationships with both internal and external customers, while demonstrating good analysis, negotiation, and problem-solving skills.

What will you be doing:

• Responsible for managing all collections for assigned portfolio of customers. Identify drivers contributing to delinquency and provide resolution to facilitate payment.
• Upload invoices timely into vendor portals for timely payment. Generate and send invoice copies and customer statements as needed.
• Reconcile past due balances, and work closely with billing, operations, sales, and customers to ensure all disputes, payment discrepancies, and past due AR balances are resolved and paid timely.
• Establish and maintain effective, cooperative, and collaborative working relationships with colleagues, customers, and cross-functional teams.
• Support Cash Applications with regards to customer inquiries on application of funds.
• Support other management directives as prescribed.

Naturally to be successful in this role, you must have and know of:

• Bachelor’s degree in Business Administration, Finance, Accounting, or +3 years’ equivalent experience.
• Experience in handling collections, billing procedures and invoicing requirements.
• Ability to analyze and document cross-functional processes.
• Ability to build and foster strong working relationships with customers and internal departments.
• Excellent organizational, verbal, and written communication skills in English and Portuguese.
• Effective time management skills with ability to plan, prioritize and organize to reach department objectives and meet monthly cash goals.
• Experience using Excel and Word.
• Able to work in a fast-paced environment.

Preferred skills:

• Experience using Oracle or similar ERP system.
• Experience with Mastersaf.