Job Application for Service Offerings Project Manager at Toshiba Global Commerce Solutions

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Toshiba Global Commerce Solutions is seeking a Service Offerings Project Manager.

The Project Manager for Services Offerings will plan, schedule, monitor, evaluate and coordinate stakeholder interactions across all assigned projects, ensuring they meet established timelines and business objectives. The Project Manager develops and manages the projects’ change control procedures and effectively utilizes all available methodologies and tools, culminating in client acceptance of the new service offerings. The Project Manager conducts project progress reviews with the management team and other internal stakeholders, providing clarity, contingency and problem resolution plans as required. The position requires some experience in translating a matrix of market analysis data, pricing proposals, and Business Partners requirements into service offerings driven by detailed project plans via the use of Project Management disciplines.

Areas of Expertise & Special Skills

Required Qualifications:

Bachelor’s degree with 2+ years of related experience, or equivalent combination of education and experience.
Minimum 2 years of Project Management experience, including at least 1 year in Service Delivery or the Retail industry, particularly store operations.

Core Skills:

Fluent in English; working-level Spanish is desirable.
Proven ability to work collaboratively within project teams and influence outcomes.
Proficiency in MS Project and Smartsheet for project tracking and management.
Advanced skills in MS Office Suite (Excel, PowerPoint, Word).
Strong written and verbal communication abilities.
High sense of urgency and commitment to driving issues to resolution.
Ability to meet deadlines and deliver high-quality work.
Skilled in multitasking and prioritizing assignments effectively.
Strong relationship-building and interpersonal skills.
Experience in gathering and documenting functional requirements.
Customer-facing experience and service-oriented mindset.
Background in services delivery or operations.
PMP Certification or a demonstrated plan to obtain it.
Focused on customer satisfaction and continuous improvement.
Preferably knowledgeable in retail industry and logistics.

Preferred Skills:

Experience in Product Management or Offerings Management.

Key Responsibilities

Project Management & Execution
- Develop and manage detailed project plans, resource allocation, stakeholder engagement, and KPI tracking for Services offerings and innovation initiatives.
- Lead task assignments, team meetings, and internal/external status updates.
- Produce and maintain project documentation, manage vendors, and negotiate contracts.
- Monitor day-to-day project activities, identify issues, and drive resolution.
- Manage change control processes and track cost/schedule/resource variances.
Customer & Partner Engagement
- Maintain frequent interaction with Toshiba customers and business partners.
- Collaborate with internal teams including Channel, Cost-Analysis, Pricing, and cross-functional Hardware, Software, and Services teams to ensure alignment.
- Ensure deliverables meet or exceed market expectations.
Strategic Planning & Collaboration
- Independently build complex project plans with minimal guidance.
- Interface with leadership and external teams to ensure successful execution.
Service Offerings Development
- Translate market analysis, pricing strategies, and partner requirements into viable service offerings.
- Contribute to the creation of new revenue streams through innovative service design.
- Align offerings with customer and partner needs to drive adoption and sales.
- Ensure financial and strategic viability through cross-functional collaboration.

About the Company:

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy.

**Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following: **

Group health coverage (medical, dental, & vision)

Employee Assistance Programs

Company provided life insurance

Employee discounts

Generous paid holiday schedule, paid vacation & sick/personal days

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation

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We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

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Service Offerings Project Manager

Areas of Expertise & Special Skills

Key Responsibilities

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