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We’re looking for a Software Test Engineer III with deep expertise in non‑functional testing to ensure our Point‑of‑Sale (POS) retail systems deliver fast, reliable, and seamless experiences across all store environments. You will validate the performance and resilience of POS terminals, peripherals, store networks, and the cloud services that support them. Your work will directly impact checkout speed, transaction accuracy, and overall customer satisfaction.

This role is ideal for someone who understands the unique challenges of retail stores—high‑volume transactions, hardware variability, intermittent connectivity, and the need for absolute reliability at the point of purchase.

Key Responsibilities

Experience working with AI-assisted coding tools (Claude Code) / AI agents, and the curiosity to push them further in testing

Non‑Functional Test Strategy & Execution

Develop and execute non‑functional test plans focused on POS systems, including performance, load, stress, endurance, reliability, and migration testing.
Conduct stress and reliability testing on POS hardware such as terminals, pin pads, scanners, receipt printers, cash drawers, and mobile POS devices.
Validate transaction performance under varying conditions, including peak checkout periods, offline mode, and degraded network scenarios.
Test cloud‑connected POS services, including pricing, promotions, tax calculation, loyalty, and payment gateway integrations.
Lead migration testing for POS software upgrades, device replacements, OS updates, and backend service transitions.
Leverage AI to build automation scripts for repeatable non‑functional testing across CI/CD pipelines supporting rapid retail deployments.

Analysis & Reporting

Analyze system behavior under high‑volume transaction loads and store‑level stress conditions.
Provide detailed reports on POS performance metrics, reliability KPIs, and hardware‑specific bottlenecks.
Collaborate with engineering, store operations, and infrastructure teams to diagnose performance issues and recommend improvements.

Collaboration & Technical Leadership

Partner with store operations teams to replicate real‑world store scenarios, including multi‑lane checkout, network failover, and device interoperability.
Work with cloud and DevOps teams to simulate production‑like environments for POS‑backend services.
Advocate for non‑functional quality standards across POS and store‑technology initiatives.
Mentor junior engineers on performance engineering, hardware testing, and reliability best practices.

Required Skills & Experience

Bachelors Degree in Computer Science or equivalent.
Strong experience in non‑functional testing: performance, load, stress, endurance, reliability, and migration.
Hands‑on experience with POS systems, including hardware peripherals and store‑level device ecosystems.
Familiarity with retail transaction flows: item scanning, price lookup, promotions, tendering, payment authorization, and receipt generation.
Experience with performance testing tools (e.g., JMeter).
Understanding of cloud‑based retail services and distributed architectures.
Proficiency with monitoring tools (Grafana, Prometheus, Datadog, Splunk, CloudWatch).
Strong scripting/programming skills (Python, Java, Bash, PowerShell).
Experience with CI/CD pipelines and automation frameworks.
Experience with offline POS modes, store‑and‑forward transaction handling, and network failover testing.
Knowledge of containerized or microservices‑based retail backends.
Background in store technology ecosystems (POS, back‑office systems, inventory, payment processing).
Exposure to large‑scale POS rollouts, upgrades, or cloud migrations.

What You’ll Bring

You understand that the POS is the heartbeat of the retail store. You’re passionate about ensuring every transaction is fast, accurate, and reliable—no matter the hardware, store conditions, or customer volume. Your work helps keep lines moving, payments flowing, and customers happy.

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

Group health coverage (medical, dental, & vision)
Employee Assistance Programs
Pre-tax spending accounts
401(k) plan (with company match)
Company provided life insurance
Pet Insurance
Employee discounts
Generous paid holiday schedule, paid vacation & sick/personal days

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation

DIVERSITY, EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

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Software Test Engineer III

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