Managed Services Account Rep

Toshiba Global Commerce Solutions is seeking a Managed Services Account Executive. The Account Executive owns revenue growth across TGCS managed service offerings within an assigned territory or named account set. This role is responsible for selling Maintenance, Installation, and Service Center/Depot services across TGCS and approved third-party OEM platforms.

You focus on attach, expansion, renewals, and services penetration tied to customer outcomes. Success in this role requires disciplined execution within defined sales plays and close partnership with hardware sales, delivery, and operations teams to deliver profitable growth.

Qualifications

• Bachelor’s degree or equivalent professional experience

• 5+ years of experience selling services, solutions, or complex B2B offerings

• Experience supporting retail, distribution, logistics, or adjacent vertical markets

• Proven quota attainment in a structured sales environment

• Willingness to travel as required to support internal partners and customer needs

Major Responsibilities

• Drive new and expansion revenue across the managed services portfolio

• Attach services to eligible hardware and software transactions

• Expand services footprint within installed base accounts

• Sell TGCS and approved non-TGCS OEM service offerings

• Manage pipeline health, forecast accuracy, and quota attainment

• Coordinate service scope, pricing, and contract execution

• Support renewals and incremental contract growth

• Partner with delivery teams to align scope, timing, and margin objectives

• Maintain awareness of competitive services, market dynamics, and evolving customer needs

• Execute within defined sales plays and operational processes

• Perform other duties as assigned

Core Competencies

• Services attach and expansion selling

• Maintenance, installation, and lifecycle services

• Multi-site retail or distributed environments

• Pipeline management and CRM discipline

• Proposal development, pricing strategy, and margin management

• Executive-level communication (Director/VP level)

• Cross-functional selling with delivery and operations teams

• Contract negotiation and renewal management

About the Company:

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. 

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy. 

**Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:  **

Group health coverage (medical, dental, & vision)
Employee Assistance Programs
Company provided life insurance 
Employee discounts
Generous paid holiday schedule, paid vacation & sick/personal days  

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation

DIVERSITY, EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).  We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)