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Estimating Administrative Associate

Rockville, MD

Position Summary:

As an Estimating Administrative Associate, you’ll be responsible for reviewing repair estimates line by line and matching them against insurance carrier estimates. You’ll be the person who catches what’s missing, keeps repair order files complete and accurate, and makes sure nothing falls through the cracks between the estimate, the carrier, and the technicians on the floor. This position is an entry point into the estimating side of collision repair, making it ideal for detail-oriented administrative, billing, or office professionals who want to build a career in this growing and rewarding field. No prior collision experience is required — training is provided.

Essential Duties and Responsibilities (include, but are not limited to the following):

  • Review and compare estimates line by line against insurance carrier estimates to identify discrepancies in operations, labor hours, parts, paint times, and rates.
  • Match estimates to the work actually performed is reflected accurately on the final estimate.
  • Prepare, document, and submit supplement requests, and track each one through carrier review and approval.
  • Maintain accurate, complete repair order files in the shop’s estimating and management systems, including photos, parts invoices, and supporting documentation.
  • Communicate with insurance adjusters, estimators, and technicians to resolve documentation questions and move approvals forward.
  • Track estimate and supplement status, flag aging or stalled files, and report on progress to shop leadership.

Qualifications Required:

  • Prior administrative, office coordinator, billing, or customer service experience, ideally in a collision center, dealership, insurance, or automotive service environment.
  • Strong attention to detail and comfort working with numbers, invoices, and multi-page documents that must be compared line by line.
  • Proficiency with computers and standard office software (email, spreadsheets, Google Workspace). Experience with CCC ONE, Mitchell, or Audatex is a plus, but not required (training provided).
  • Tesla or EV-specific knowledge is a plus, but not required (training provided).
  • Strong written and verbal communication skills, with the ability to follow up professionally with carriers, vendors, and customers.
  • Ability to manage multiple open files and competing deadlines in a fast-paced, technology-driven environment while maintaining accuracy.
  • High school diploma or equivalent required.

Salary:

$18.00 – $21.00 per hour; depending on experience.

Work Environment:

This role is primarily office-based within an active collision repair facility. The position involves extended periods of desk and computer work, with regular time spent on the shop floor reviewing vehicles, parts, and repairs alongside estimators and technicians. The shop environment can be noisy and fast paced, requiring adherence to all safety protocols.

Physical Demands:

  • Ability to communicate both verbally and in writing, using virtual meeting and communication tools such as email, Google Meet, and Slack.
  • Ability to sit and work at a computer for extended periods, and to move between the office and the shop floor as needed.
  • Ability to lift and carry up to 15 pounds, if required.
  • Reasonable accommodations will be made for qualified individuals with disabilities.

Equal Employment Opportunity:

Total Recon Auto Center is proud to be an equal-opportunity employer. Total Recon Auto Center is committed to providing equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including gender, gender identity, gender expression, pregnancy, childbirth, breastfeeding status, or related medical conditions), age, sexual orientation, national origin, ancestry, marital status, military or veteran status, genetic information, disability (including physical or mental disability, medical condition, or medical leave), or any other characteristic protected by federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting,

 
 

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