Health Assistant

About TouchCare

TouchCare is a healthcare concierge service dedicated to simplifying the complexities of health insurance and the healthcare system. By assigning each member a personal assistant, TouchCare helps resolve billing issues, coordinate with providers, and save individuals time and money. Committed to providing a healthier understanding of healthcare, TouchCare makes navigating healthcare more convenient and stress-free for its users.

TouchCare is a health tech startup headquartered in Stamford, CT and with offices in Shrewsbury, NJ. The Company provides a personal on-demand, white-glove healthcare concierge service that helps its members find the highest quality, most convenient, lowest out-of-pocket care; available via web, phone, and mobile app.
The Company’s customers include large self-insured companies and small to medium-size businesses who provide TouchCare to their employees as a benefit.

TouchCare’s Health Assistants act as the single point of contact for our members. They help members find high quality, convenient providers, facilitate appointments and accompanying paperwork, confirm expected copay and coinsurance, solve insurance-related or medical / dental billing issues. We get to know our clients’ employees, answering their questions and advocating on their behalf by phone, email, online, and with our easy-to-use app.
As a Health Assistant, you will be responsible for handling day-to-day member requests. You will need to write and speak articulately. Customer service experience or experience working in a medical / dental / vision office is helpful.
Responsibilities

• You understand health insurance, how it works, how claims are processed to generate an
  explanation of benefits and have the ability to explain the complexities of health insurance to
  members in terms they understand
• You have great communications skills, have patience when providing excellent customer
  service and the discipline to perform the necessary follow-up activities to ensure your
  customers value the expertise you provide
• Have the ability to process and explain various financial models when explaining the cost
  differential between Consumer Directed Health Plans (CDHPs) and more traditional health
  plans (not mandatory as entry level HA)
• You enjoy using technology, are comfortable with data and the use of multiple forms of
  communicating with customers (text, voice, and email)
• You have the ability to develop knowledge about your service areas ability to provide
  appropriate referral management
• Work collaboratively with other HA’s and the TouchCare management team to identify and
  share best practices

Experience

• Bachelor degree preferred with 2+ years’ experience working in a health insurance advisory or related capacity
• 2+ years’ experience in a customer service environment
• 2+ years’ health insurance experience (broker, billing department representative, adjuster) - Not mandatory for entry level HA
• Experience working in a data-driven environment and a proven track record of achieving performance targets as required
• Good knowledge of the general healthcare ecosystem and trends (not mandatory for entry level HA)

About You

• You are a service-focused, highly personable individual who loves dealing with people, solving their problems, and providing them with a great customer experience. You are relentlessly inquisitive, love researching and finding new answers. You have excellent interpersonal and communications skills and can effectively collaborate with your teammates, and all levels of management.
• You act professionally, especially when assisting others who are experiencing challenges
• Multitasking and working quickly and efficiently is something you do well
• Must be able to work independently and as a part of a team with the ability to react to a rapidly growing consumer base
• Must be willing to work a flexible schedule to support the times of coverage required to meet consumer availability demands and expectations
• You are passionate about making a difference in people’s lives

We are a dynamic team, building the company from the ground up. We are hardworking and eager to assist with building any area of the company where we can add value. We are looking for similar minded people who can continue on a path of growth and excellence.

Why Join Us?

• Professional Growth: Gain exposure to diverse accounting functions and portfolio company
• management.
• Collaborative Environment: Work closely with a supportive team that values your contribution.
• Fast-Paced & Rewarding: No two days are the same in our deadline-driven, high-energy office.

Work Environment

• Onsite