Benefit & Leave Specialist

About TouchCare

TouchCare is redefining how employees experience healthcare. As a leading healthcare advocacy and navigation company, we combine innovative technology with personalized, white-glove support to help members confidently navigate every aspect of their healthcare journey. Whether finding the right provider, understanding benefits, resolving claims, or managing complex healthcare needs, our team is there every step of the way.

Headquartered in Stamford, Connecticut, with offices in Shrewsbury, New Jersey, TouchCare partners with employers nationwide to deliver a concierge healthcare benefit that simplifies healthcare, improves the employee experience, and drives better outcomes through expert guidance and compassionate service.

About the Role

TouchCare is seeking a compassionate, detail-oriented Benefit & Leave Specialist to guide employees through some of life's most important and challenging moments.

As part of our Special Services Team, you'll serve as a trusted advocate for members navigating leaves of absence, disability benefits, and employer-sponsored leave programs. From welcoming a new child to recovering from surgery or caring for a loved one, you'll help employees understand their options, manage documentation, and confidently navigate the leave process. You'll collaborate with healthcare providers, insurance carriers, and employer HR teams to coordinate approvals, manage deadlines, and ensure seamless communication. Because we support employers nationwide, you'll work across different benefit plans, leave policies, and state regulations while delivering the personalized, high-touch service that defines TouchCare.

This is more than leave administration. It's an opportunity to make a meaningful difference when people need support most.

What You'll Do

• Leave Management: Manage employee leave requests from initial intake through return to work, supporting multiple employer groups.

• Member Advocacy: Provide compassionate, personalized guidance throughout the leave process, including documentation, deadlines, and benefit eligibility.

• Benefits Expertise: Educate members on FMLA, ADA, Paid Family & Medical Leave, Short-Term Disability, and employer-specific leave policies.

• Case Coordination: Partner with healthcare providers, insurance carriers, and employer HR teams to coordinate leave administration and required documentation.

• Client Communication: Provide accurate leave status updates, reporting, and occasional participation in employer client meetings.

• Compliance & Documentation: Maintain detailed case records, monitor deadlines, and protect sensitive information in accordance with applicable leave laws and HIPAA standards.

• Open Enrollment Support: Assist employees with benefit consultations and education during client Open Enrollment periods.

• Claims Assistance: Support ancillary benefit claims, including hospital indemnity, critical illness, and accident coverage.

• Cross-Functional Collaboration: Connect members with additional TouchCare services, including care navigation, appointment scheduling, billing, and claims assistance.

• Problem Solving: Proactively identify challenges, coordinate solutions, and ensure an exceptional member experience.

What You Bring

We're looking for someone who genuinely enjoys helping people, thrives in a service-oriented environment, and is eager to learn.

• 2+ years of experience in healthcare, employee benefits, HR, insurance, customer service, or leave administration preferred.

• Previous leave of absence administration experience preferred.

• Bachelor's degree preferred.

• Strong written and verbal communication skills.

• Exceptional organization, attention to detail, and time management.

• Ability to manage multiple cases, deadlines, and competing priorities.

• Strong problem-solving skills and a proactive approach to service.

• Comfort learning new technology and navigating multiple systems.

• Ability to handle sensitive and confidential information professionally.

You'll Thrive Here If You Are...

• Compassionate: You genuinely care about helping others navigate challenging situations.

• Organized: You can manage multiple priorities without losing sight of the details.

• Resourceful: You enjoy solving problems and finding solutions.

• Adaptable: You're comfortable learning new systems, policies, and processes.

• Collaborative: You build strong relationships and work well across teams.

• Accountable: You take ownership, follow through, and deliver exceptional service.

What Success Looks Like

• Members feel informed, supported, and confident throughout their leave journey.

• Leave cases are managed accurately, efficiently, and within required timelines.

• Employer clients receive timely communication and reliable reporting.

• Strong coordination with internal teams, carriers, and healthcare providers.

• Consistently positive member experiences and service outcomes.

Why TouchCare?

At TouchCare, we're making healthcare easier to navigate through personalized advocacy and exceptional member service.

You'll join a collaborative, growing team that values compassion, innovation, and continuous learning. We invest in our people and provide opportunities to grow professionally while making a meaningful impact in the lives of others.

Compensation & Benefits

Base Salary: $65,000–$75,000 annually, based on relevant experience, demonstrated competencies, education, certifications, and internal equity.

Benefits Include:

• Comprehensive medical, dental, and vision coverage

• Company-paid holidays

• Ongoing training and professional development

• Supportive, collaborative team environment

• Opportunities for career advancement within a growing organization