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Houseman - TownePlace Suites by Marriott
Columbia, Missouri | Full-Time & Part-Time
POSITION PERKS: Competitive base hourly pay starting at $19.00/hour.
THE COMPANY:
Discovery Capital is hiring a part-time Front Desk Specialists for the TownePlace Suites by Marriott, one of Columbia’s top-rated hotels near the airport. This is your opportunity to join a professional hospitality team that takes pride in delivering top-tier guest experiences.
HOUSEMAN POSITION:
Responsible for removing laundry from rooms and chutes and washing, drying, and folding it. Responsible for cleanliness of common areas, and achieving ongoing guest satisfaction. The schedule for this position is Monday, Wednesday, and Friday from 12:00pm to 5:00pm.
HOUSEMAN RESPONSIBILITIES:
- Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.
- Perform quality assurance (QA) requirements for department.
- Remove laundry from rooms and/or chutes.
- Separate laundry and identify items requiring pre-spotting treatment.
- Operate laundry processing equipment at a level of proficiency resulting in an acceptable level of cleanliness and supply of linens.
- Advise management when supplies need to be replenished.
- Responsible for keeping laundry room and equipment clean and working in a safe manner.
- Restock linen on floors as necessary.
- Clean and maintain common areas, i.e., elevators, guest laundry, stock and store- rooms, meeting rooms, hallways, stairs, pool and exercise areas, vending area, library, break-room, etc. Cleaning may require cleaning of windows, sweeping, mopping, waxing, and polishing marble floors and tile floors.
- Maintain work areas in a clean and orderly manner.
- Restock supplies in all common areas.
- Remain highly visible and be readily available for guests at all times.
- Take initiative to offer assistance or answer questions throughout the hotel.
- Proper administration of key control.
- Willingness and ability to train new associates.
- Complete maintenance work orders and deliver to the supervisor in a timely manner.
- Thoroughly understand and implement the Brand service culture.
- Perform all shift checklist responsibilities.
- Support team members to ensure the team’s entire workload is completed daily.
- May be asked to operate a motor vehicle in the course of running errands for the hotel.
- Perform other duties as required.
HOUSEMAN REQUIREMENTS:
- High School diploma or GED preferred.
- Must have valid Driver's license.
- Prompt and regular attendance.
- Work flexible hours and/or overtime as required (The hotel operates 7 days a week, 24 hours a day)
- Customer service attitude
- Excellent communication and organizational skills
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