Shipping & Receiving Supervisor

FLSA STATUS:  Exempt  

SUPERVISOR:   Operations Manager

DIRECT REPORTS: Logistics Coordinator(s)

Position Summary

The Shipping and Receiving Supervisor is responsible for overseeing all daily shipping, receiving, and material handling operations within Cicoil to ensure the accurate, efficient, and timely movement of components, finished goods, and RMAs. This role manages a small team while coordinating with production, planning, and customer service to meet delivery commitments and maintain high standards of quality and documentation accuracy, including commercial invoices and export compliance. The supervisor ensures all transactions are processed correctly in ERP Epicor, monitors inventory accuracy, and upholds 5S and safety standards across all warehouse areas. Success in this role means shipments are on time and error-free, materials are received and recorded accurately, and the department runs efficiently through continuous improvement, team development, and strong cross-department collaboration. The ideal candidate is a hands-on, detail-oriented leader who values organization, teamwork, and accountability, and brings proven skills in logistics coordination, ERP system management, process improvement, and communication within a fast-paced manufacturing environment.  

Minimum Qualifications

 Education:

• High School Diploma or equivalent required.

Experience:

• Three (3) years of managerial experience in manufacturing. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. 

Knowledge:

• Strong understanding of safe handling, storage, and transport of raw materials and finished products.
• Knowledge of receiving processes, including inspection and documentation of incoming shipments.
• Familiarity with the processes of preparing, packaging, and shipping wire and cable products efficiently and accurately.
• Familiar with quality control and inventory tracking systems.
• Familiarity with shipping software such as UPS WorldShip, FedEx Ship Manager, and ERP systems (Epicor preferred) to manage shipments, track inventory, and optimize shipping processes.
• Knowledge of wire and cable manufacturing processes, supply chain principles, and inventory management.
• Understanding of quality control standards and how they impact shipping and receiving operations.
• Knowledge of safety regulations and environmental policies as they relate to shipping and receiving operations, ensuring compliance with industry standards.

Skills:

• Understanding of supervisory techniques, including training, team coordination, and communication, to effectively manage shipping and receiving personnel.
• Expertise in domestic shipping procedures, with a preference for knowledge of international shipping regulations, including customs procedures and documentation requirements.
•  Proficiency in maintaining shipping and receiving documentation, including bills of lading, packing lists, and regulatory compliance forms.
• Demonstrate strong attention to detail and accuracy, ensuring work is completed with precision and minimal error.
• Exhibit excellent organizational and problem-solving skills, with the ability to prioritize tasks and resolve challenges effectively.
• Communicate effectively, both verbally and in writing, to interact with team members and management clearly and professionally.
• Manage multiple priorities in a fast-paced environment, ensuring deadlines are met and operations run smoothly.
• Work independently and as part of a team, contributing to the overall success of the group while being self-motivated and dependable.

Job Responsibilities

• Supervise and arrange international freight logistics, including the preparation of Bill of Ladings, Waybills, and pick-up schedules.
• Oversee the creation of International Commercial Invoices, ensuring compliance with shipping regulations and accuracy in documentation.
• Coordinate the clearance of incoming international shipments, working closely with customs and other departments to ensure smooth and timely processing.
• Ensure knowledge and enforcement of acceptable shipping materials and methods, ensuring cost-effective and compliant practices.
• Monitor and perform transactions in Epicor for all outgoing shipments, ensuring accurate records and proper documentation.
• Supervise the preparation of shipping documents and packaging of goods in shipping containers, utilizing spacers, fillers, and protective padding according to Packaging Instructions on the Job Traveler or other provided documentation.
• Ensure correct addressing and labeling of shipments, verifying the use of appropriate freight or postal rates, and ensuring compliance with customer requirements.
• Verify completion of required sign-offs on Job Travelers before packaging, coordinating with the Quality Department to address any missing signatures.
• Ensure all customer shipping instructions and requirements are met, providing guidance to the team to fulfill specific requests and deadlines.
• Arrange pickup with carriers outside of normal pickup schedules, ensuring that all deadlines are met for critical shipments.
• Coordinate local deliveries and manage hand-carry shipments when necessary, ensuring accurate and timely delivery to customers.
• Supervise the drop-off of shipments at local UPS/FEDEX locations as needed, ensuring timely processing and shipment tracking.
• Provide leadership and direction to the shipping team in the preparation of outgoing shipments, ensuring procedures are followed efficiently and accurately.
• Supervise the unloading of incoming shipments, verify the accuracy of contents against purchase orders and invoices, and inspect for damages or discrepancies, taking corrective action when necessary.
• Collaborate closely with procurement, production, and quality control teams to ensure timely availability of materials and resolve any issues related to received goods.
• Maintain accurate records of all received goods, ensuring the inventory system is updated promptly and all necessary paperwork is processed.
• Supervise the return process for defective or incorrect items to suppliers, ensuring proper documentation, communication, and follow-up.
• Assist in monitoring stock levels, conducting regular inventory audits, and making adjustments to ensure accuracy and avoid stockouts.
• Enforce adherence to all company policies, safety regulations, and quality standards in all receiving and shipping processes.
• Oversee the inventory of shipping materials and supplies, ensuring adequate stock levels and submitting replenishment requests when needed.
• Ensure the shipping and dock area is organized, maintaining cleanliness and safety standards by keeping it free of materials and debris.
• Ensure that all safety protocols are followed, promoting a culture of safety and compliance within the shipping and receiving areas.

Other responsibilities, initiatives and ad-hoc projects as required.  

Physical Requirements 

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. The employee must be able to lift and move materials weighing up to 50 pounds and endure prolonged periods of standing and walking within the facility.

While performing the duties of this role, the employee is regularly required to stand, walk, bend, reach, and lift materials or equipment as needed. The position may also require occasional climbing, kneeling, or operating machinery.

The work environment is primarily within a manufacturing facility, where the employee may be exposed to moderate to high noise levels, moving mechanical parts, and varying temperatures. Personal protective equipment (PPE) must be worn as required by company policy and safety regulations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Compensation: $70,000 - $75,000