Group Account Director

About TPN

TPN is a creative commerce agency established to help brands grow by building exceptional commerce experiences. We believe Commerce Experience Orchestration is the new frontier for business growth. At TPN Commerce, we align humans, brands, and businesses, around commerce experience to remove friction, encourage innovation, and drive commerce. TPN is a part of global marketing communications leader Omnicom Group Inc. The agency has four offices located across the U.S. and is celebrating more than four decades of delivering creativity and results.

The Opportunity  

We are seeking an accomplished Group Account Director to join our dynamic team and play a pivotal role in driving both our clients’ success and the continued growth of our agency. As a senior leader, you will be responsible for cultivating and strengthening client relationships at the highest levels, delivering strategic thought leadership, and ensuring operational excellence across all aspects of account management. You will champion a culture of innovation, collaboration, and accountability, setting the tone for your teams and acting as a trusted advisor to clients and agency leadership alike. 

What You Will Do: 

• Maintain a deep, current understanding of each assigned client’s business, category, and competitive landscape, positioning yourself as an expert who is as invested in their success as they are. 

• Lead the development and execution of strategic business plans for clients, providing actionable insights and innovative solutions that deliver measurable results. 

• Foster seamless collaboration across all agency disciplines—creative, strategy, planning, retail technology, project management, user experience, digital, and account—ensuring a unified approach to driving client objectives. 

• Possess a sophisticated understanding of omni-channel tools and technologies—including print, digital, connected experiences, video, and retail solutions—to help clients navigate and capitalize on today’s complex marketing landscape. 

• Take full accountability for account financials, resource planning, staffing structure, and the delivery of high-quality work, ensuring that both client and agency business objectives are consistently met or exceeded. 

• Regularly inform senior management and teams about account health, client feedback, performance metrics, and opportunities for improvement. 

• Build, mentor, and inspire high-performing account teams, conducting performance reviews, developing growth plans, and fostering an environment of continuous professional development. 

• Spearhead key client presentations and new business pitches, confidently representing the agency and articulating our value proposition to prospective and existing clients. 

• Embody and reinforce TPN’s values, ethics, and commitment to excellence, both internally and externally. 

Who You Are: 

• Adept at building, nurturing, and expanding internal and external relationships, with a proven ability to earn trust and respect at all levels. 

• Brings a fresh, forward-thinking perspective to commerce and marketing challenges, always seeking new opportunities for growth and differentiation. 

• Excels at motivating and developing teams, fostering a collaborative, empowering, and high-performance work environment. 

• Demonstrates strong business acumen, with a track record of managing budgets, optimizing financial performance, and driving profitable growth. 

• Operates with the highest standards of integrity and professionalism, consistently modeling the agency’s culture and values. 

• Possesses exceptional communication and presentation skills, with the ability to distill complex ideas and influence stakeholders at all levels. 

• Relentlessly focused on delivering exceptional results for clients and the agency, with a bias for action and accountability. 

Working at TPN:

At TPN, we offer our team members competitive salaries and meaningful career opportunities in an engaging, collaborative environment. We operate on a hybrid work model, with 3 in-office days per week. Our office locations includes: Irving, TX; Chicago, IL, New York, NY; and Bentonville, AR.

• Generous holiday schedule, vacation time, sick leave, and personal days
• Comprehensive health, vision, and dental insurance
• Employee stock purchase plan
• Commuter and travel benefits
• 401k with employer match
• Paid parental leave
• Education assistance
• Omnicom Employee Discounts
• So you know: The hired candidate will be required to complete a background check

The Interview Process:

Every role starts the same, an introductory call with someone from our Talent Acquisition team. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call. Every role is different after the initial call, but you can expect to meet several people from the team 1:1 and there might be further skill assessments depending on the role. In your initial call, we will walk you through exactly what to expect the process to be.

Inclusive Workforce:

Flywheel Commerce Network’s goal is to create a culture where all individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all people to feel included and empowered to contribute fully to our vision and goals. Flywheel Commerce Network is an Equal Opportunity Employer and participates in E-Verify. All applicants will receive fair consideration for employment. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know at recruitment@flywheeldigital.com so that we can support you.