Sr. Cloud Architect | Observability (Remote)

Who is Trace3?

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.  

Ready to discover the possibilities that live in technology?

Come Join Us!

Street-Smart - Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice - The “Stuff” it takes to be a Needle Mover

We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.

Teamwork - Humble, Hungry and Smart

We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.

About the Role:

Observability Architects work closely with Trace3 sales teams to understand our customers’ business goals and provide them with technology solutions that help them realize those goals.  Responsibilities will include both pre-sale technology design, professional service estimation, as well as post-sale implementation services. Observability Architects also partner closely with delivery-focused Engineers to ensure the success of a sold solution and delivery of the expected outcome.

What You'll Do:

• Provide customers with observability strategy for tools to provide end-to-end visibility into IT Operations
  • IT Infrastructure Monitoring (ITIM): Monitoring solutions to track the performance and availability of servers, storage and network devices.
  • Application Performance Monitoring (APM) and Digital Experience Monitoring (DEM): Monitor application performance and user experience to identify and respolve performance bottlenecks.
  • Digital Employee Experience (DEX): Solutions to assess and optimize the end-user experience across digital platforms.
  • Log Analytics: Log management and analytics solutions to collect, index, and analyze log data for troubleshooting and compliance.
  • Network Performance Monitoring (NPM): Solutions to monitor network traffic and performance to ensure optimal connectivity and detect network issues.
  • Change Detection: Solutions to detect and analyze changes in the IT environment, ensuring that changes do not negatively impact performance.
  • Event Management: Solutions to automate event correlation and management to prioritize and respond to critical incidents effectively.
  • IT Service Management (ITSM): Integrate observability tools with ITSM platforms to streamline incident, CMDB, and change management processes.
  • Automation: Automation solutions to reduce manual intervention, streamline workflows, and improve response times.
  • Visualization: Business intelligence and dashboard solutions that provide a unified view of IT operations, enabling quick identification of issues and trends.
  • Notification and Escalation: Solutions for automated notifications and escalation protocols to ensure timely response to critical incidents.
• Lead pre-sales engagements as the observability subject matter expert (SME) to solve customer problems and translate customer requirements into deliverable services.
• Design and implement blueprints for end-to-end observability architectures.
• Provide consulting expertise on observability operational models and strategic roadmaps, ensuring alignment with business objectives and technological capabilities.
• Oversee the successful implementation of sold observability solutions by ensuring smooth transitions from design to delivery teams and maintaining client engagement to establish thought leadership for future opportunities.
• Ensure high-quality observability solutions are delivered on time, within budget, and meet client satisfaction standards, stepping in as needed.
• Communicate the value proposition of advanced observability solutions to diverse audiences, including technical and non-technical stakeholders, executive 'C' level management, VP and Director levels, and end-users.
• Establish strong and lasting relationships with key stakeholders and decision-makers in client organizations to drive customer satisfaction and business growth.
• Collaborate with Regional teams to develop sales playbooks, outlining strategies for introducing high-value observability solutions into strategic accounts.
• Contribute to the development of strategic partner strategies and innovative observability services offerings that can be taken to market to enhance our competitive edge.
• Enhance the organization's presence and brand in the Observability communities through active participation in industry events, thought leadership, and community engagements.

Qualifications & Interests:

• Bachelor’s degree in Computer Science, Information Systems, or a related field; or minimum of 10 years of experience in observability, or a related field.
• Exceptional communication skills, with the ability to understand complex analytics requirements and to clearly communicate and demonstrate solutions.
• A proactive approach to problem-solving and a continuous improvement mindset.
• Strong expertise in designing technology solutions for Fortune 500 companies and presenting them to the client from proposal to implementation
• Must have a firm grasp on the industry and anticipate trends and movements while balancing maturity and timing
• Motivated self-starter who loves to solve challenging problems and feels comfortable working directly with customers
• Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment
• Comfortable managing multiple and changing priorities, and meeting deadlines

Preferred Skills:

• Dynatrace SaaS / Datadog / OTEL
• LogicMonitor / ScienceLogic
• BigPanda
• Splunk / Elastic
• Grafana
• ServiceNow integrations for Observability (Incident / Change / CMDB)
• Cribl

The Perks

• Comprehensive medical, dental and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Stocked kitchen with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off

Our Commitment

At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do.

We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture.

As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law.

Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all.

If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@trace3.com.

***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.