Senior Solutions Architect (Remote)

Who is Trace3?

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.  

Ready to discover the possibilities that live in technology?

Come Join Us!

Street-Smart - Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice - The “Stuff” it takes to be a Needle Mover

We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.

Teamwork - Humble, Hungry and Smart

We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.

Job Duties:

• Position will build relationships with clients through technology and solutions.
• Provides the expertise to investigate and understand an existing environment, gather business requirements, and formulate technical and/or business solutions for achieving those requirements across a constantly evolving landscape of leading Contact Center technologies.
• This is a customer-facing role that requires strong communication skills and the ability to interpret and explain technical information to and from a variety of audiences, both technical and non-technical.
• The Senior Solutions Architect serves as a design architect with a focus on on-premise and cloud Contact Center.
• This position provides sales support and technical expertise on assigned engagements; assumes responsibility for the pre-sales solution design(s) on qualified opportunities; and develops an understanding of a Client's vision, market position, and opportunities.
• Works with account teams on proposals and create deliverables for the pre-sales process (Scope of Work, Bill of Materials, Solution Diagrams, etc.).
• Is responsible for providing clients full support during a project’s lifecycle, including establishing technical and business requirements, justifications, developing technical designs, and creating detailed project plans.
• Will present proposed solutions to the customer and respond to any inquiries; proactively follow-up with customers as requested and required in a timely manner; provides on-site assistance, as needed, to address and resolve issues; provides assurance of technical competency and completeness of presented materials to clients.
• Works with vendors and manufacturers to maintain an up-to-date knowledge of their portfolios and offerings.
• Position is fully remote. Telecommuting from any US location permitted.

Requires:

• Bachelor’s degree or foreign equivalent in Electronics and Communication Engineering, Electronics Engineering, Computer Science, or a related field and 8 years of experience as a Sales Engineer, Network Engineer, Software Engineer, or a closely related role.
• 8 years of experience with comprehensive technical Contact Center and Collaboration solutions.

Additional skills to include:

• Experience with Cisco U/PCCE solutions, including but not limited to: Cisco ICM, CVP, VVB, Finesse, CUIC, ECE, CUSP, CUBE, SIP, and server virtualization.
• Experience with Cloud Contact Center (CCaaS) providers (E.g., Cisco, Amazon, NICE, Genesys, RingCentral or Five9).
• Experience mapping business needs to technology solutions.
• Experience communicating effectively with clients at all levels and leading discussions and meetings with customers at a business and technical level.

Travel: Less than 10% domestic travel to client sites for in person meetings.

The Perks:

• Comprehensive medical, dental and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Stocked kitchen with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off

***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.