Sr. Engagement Manager (Remote)

Who is Trace3?

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.  

Ready to discover the possibilities that live in technology?

Come Join Us!

Street-Smart - Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice - The “Stuff” it takes to be a Needle Mover

We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.

Teamwork - Humble, Hungry and Smart

We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.

ABOUT THE ROLE:

Under the general direction of the General Manager, the Sr. Engagement Manager will lead sales campaigns in both product and service capacity, all the way from contract signature to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction, and achievement of required business outcomes.  This position will work throughout the project lifecycle, from presales to final delivery, to validate that each solution is properly scoped, designed, implemented and tested to meet client’s business needs.

WHAT YOU'LL DO:

Stakeholder Management & Engagement

• Build relationships with key stakeholders – Develop trusted partnerships with senior leaders, project sponsors, and business units within the domain to understand their objectives and priorities.
• Serve as a liaison – Act as the primary point of contact for business units and technical teams, ensuring alignment of business goals and technical solutions.
• Define success metrics – Collaborate with stakeholders to define success criteria for both strategic initiatives and sales targets.

Sales Strategy & Revenue Growth

• Develop and execute sales strategies**: Identify and pursue sales opportunities within the domain, driving new business and expanding existing accounts.
• Upsell and cross-sell – Leverage deep understanding of the domain to recommend additional products, services, and solutions that align with customer goals.
• Pipeline management – Build, maintain, and forecast an accurate sales pipeline, tracking potential deals from prospecting to close.
• Negotiate contracts – Lead contract negotiations and pricing discussions to secure new business while ensuring alignment with both client needs and company profitability goals.
• Manage partner agreements process with Trace3
  • Review current agreements in place, if applicable
  • If additional agreements are required, engage the appropriate Trace3 team to initiate process
  • Act as Partner & Trace3 liaison throughout the agreement process to manage action items between Trace3 & Partner
• Engagement Oversight
  • Oversee project delivery to ensure Client & Stakeholder satisfaction
  • Drive Partner Resource assignment in a timely manner
  • When applicable, Review Change Orders, and process internally 

Strategic Planning & Roadmap Development

• Collaborate on strategic initiatives – Partner with domain leaders to create and execute short-term and long-term strategies that align with both sales objectives and business goals.
• Create domain-specific roadmaps – Develop actionable project plans and sales strategies, defining key milestones, timelines, and revenue targets.
• Align technology and sales efforts with business needs – Ensure that product and service offerings address business requirements and are positioned to generate additional revenue.

Project Leadership & Oversight

• Ownership of the execution of strategic projects – Manage both technical and sales-related projects to ensure they are on track and delivering measurable outcomes.
• Coordinate with project teams – Work closely with project managers, engineering, and sales teams to deliver solutions that meet both business and revenue goals.
• Risk management and mitigation – Identify potential risks to both project execution and sales success, and work with internal teams to resolve them.

Sales Performance Monitoring & Reporting

• Track and report on sales metrics – Monitor revenue growth, sales performance, and market penetration, providing actionable insights and reporting to leadership.
• Prepare client proposals and sales reports – Present custom-tailored proposals, progress reports, and sales forecasts to clients and senior stakeholders.
• Meet or exceed sales quotas – Consistently meet revenue targets and performance KPIs related to both strategic engagement and sales growth.

Domain Advocacy and Communication

• Advocate for domain needs – Represent the interests of the domain both internally and externally, ensuring that its strategic goals are prioritized in product development, sales, and resource allocation.
• Deliver regular progress updates – Provide detailed updates on both project performance and sales growth, sharing insights on market opportunities and customer feedback.

Cross-functional Collaboration

• Collaborate with internal teams –Work closely with sales, marketing, product management, engineering, and customer success teams to ensure the success of strategic projects and sales opportunities.
• Align cross-functional efforts – Foster collaboration between departments to support domain initiatives and ensure that technical and sales objectives are met.
• Escalate critical issues – Proactively escalate sales or technical challenges when necessary, facilitating resolutions across relevant teams.

QUALIFICATIONS & INTERESTS:

• Bachelor’s Degree in a related field with at least 5 years’ experience in developing client relationships or account management is strongly preferred
• Prior experience working for a technology or consulting company strongly preferred
• Strong financial and business acumen with understanding of a multi-faceted business operation
• Demonstrate leadership and initiative in successfully driving specialty sales in accounts - prospecting, negotiating and closing deals 
• Excellent interpersonal and organizational skills, ability to handle diverse situations, multiple projects and rapidly changing priorities 
• Ability to communicate effectively with clients at all levels 
• Excellent conflict resolution and/or mediation skills  
• Demonstrated ability to plan, develop, and manage multiple projects. Ability to meet stated customer-initiated deadlines

The Perks

• Comprehensive medical, dental and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Stocked kitchen with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off

Our Commitment

At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do.

We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture.

As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law.

Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all.

If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@trace3.com.

***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.