Account Supervisor

TRACK Canada is looking for an Account Supervisor to join our award winning Account Leadership team. 

WHO WE ARE:

At Track, we are a unique collection of talented strategists, analysts and creatives working to navigate a world increasingly dominated by data. We’re striving to find the true intersection of data and creativity. So, everyone we bring on board needs to be able to think critically and contextually on behalf of our clients and their diverse audiences.

We’re looking for a true teammate – someone willing to lend a hand, no matter the ask, so that we can all succeed together. We love crafting exciting, conceptual campaigns, but we are also passionate about bringing excellence to the day-to-day brand communications that our clients rely on. That’s how we make ourselves invaluable and earn their trust.

YOUR ROLE:

We are seeking an Account Supervisor to oversee internal teams and align with client expectations. You will be the day-to-day manager of the client relationship, a brand advocate, an agency facilitator, and a trusted partner to both clients and your team. We will depend on your marketing acumen and acute business sense to steward all elements of the engagement including project management: project definition, scope management, risk management, hand-off management, and team management.

YOUR RESPONSIBILITIES:

• Be a liaison to multiple internal and external stakeholders to ensure integration across the business monitoring, projecting and providing innovative solutions to marketing issues.
• Understand and manage a complex and technical workstream; oversee and guide technology and development teams against business objectives.
• Support business role and account side of technical work and decisioning, while understanding and managing details of technical development work in the context of a larger business picture and multi-year roadmap.
• Demonstrate accountability for agency performance, as well as financial and commercial management of the businesses.
• Facilitate the development of project briefs, working with strategic planners and analysts.
• Manage client expectations, objectives, timelines, and budgets.
• Lead an integrated agency model to ensure agency teams are aligned and working against shared goals.
• Manage interface with clients, creative teams, production, and consulting teams.
• Encourage client consideration and application of agency-generated POVs when developing ideas and advertising plans.
• Collaborate with other depts. (analytics, marketing strategy, strategy, etc.) to create marketing communications plans.
• Evaluate the input and ideas of creative, media and strategic planning relative to strategy and client preferences.
• Advocate for the business internally, and keeps the agency team informed, focused, and enthused about the work and the business.

REQUIRED SKILLS:

• 5+ years of account management experience required direct marketing and digital marketing or CRM background
• Automotive experience
• Previous work with technical and development teams 
• Demonstrated solid mid-level client experience and ability to navigate complex client organizations.
• Bachelor’s degree in Marketing, Communications, or related field preferred 
• Needs to be comfortable with ambiguity at times (both with clients and internally) be able to demonstrate flexibility and creative problem solving.
• Experienced in presenting information both orally and in writing with excellent interpersonal, presentation and written skills.

OUR PERKS: 

Our hybrid work model:
Track's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like.

This job posting is for an existing vacancy that is a full-time role. The salary range for this role is $65,000-$75,000 CAD.